Abrianna Zapata
New Braunfels,TX
Summary
Detail-oriented professional receptive to tenant needs and dedicated to establishing sense of home for residents from all walks of life. Talented professional adept in customer relations, sales, collections, and real estate management. Eager to develop business performance at companies. Ready to oversee properties at any scale!
Overview
6
6
years of professional experience
1
1
Certification
Work History
Leasing Manager
Greystar Property Management
San Antonio, TX
01.2023 - Current
- Handled evictions when necessary; prepared documents for court proceedings if needed.
- Facilitated communication between tenants and landlord or property management company.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Established policies for late fees, pet ownership, smoking regulations.
- Performed regular site visits to check on conditions of the premises.
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Developed strategies to increase occupancy levels through effective marketing campaigns.
- Reviewed applications from prospective tenants; conducted background checks and credit history reviews.
- Provided customer service support to ensure satisfaction throughout the tenancy period.
Leasing Professional
FPI Management
New Braunfels, TX
09.2022 - 12.2022
- Processed applications from prospective tenants including conducting credit checks and verifying references.
- Created marketing campaigns designed to promote available rentals within the community.
- Resolved tenant complaints promptly and professionally in accordance with company policies and procedures.
- Conducted regular inspections of rental properties to ensure they are kept up to code and in good condition.
- Performed administrative duties such as filing paperwork or answering phone calls from potential renters.
- Provided ongoing customer service support to existing tenants regarding maintenance requests or other issues.
- Assisted in preparing monthly reports summarizing leasing activity for management review.
- Developed and maintained positive relationships with tenants, vendors, and contractors.
- Negotiated lease terms with prospective tenants while ensuring compliance with applicable laws and regulations.
- Advertised vacant rental units through various media outlets such as newspapers, websites, classified ads.
- Organized and conducted weekly apartment tours for prospective tenants.
- Maintained current knowledge of local market conditions to ensure competitive rates were established and enforced.
- Assisted prospective tenants in locating available rental units that met their criteria.
- Ensured compliance with fair housing laws throughout the entire leasing process.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Contacted and followed up with tenants on renewal notices.
Togo Specialist
Olive Garden Restaurant
New Braunfels, TX
05.2018 - 08.2022
- Performed opening duties including setting up workstations with required supplies and equipment.
- Assisted kitchen staff with food preparation tasks such as chopping vegetables or prepping sauces.
- Reported any maintenance issues promptly so that repairs could be made quickly.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Checked temperatures of hot foods regularly to make sure they were kept at safe serving temperatures.
- Prepared special orders according to customer requests while maintaining high standards of quality assurance.
- Greeted customers in a friendly manner and took orders for to-go items.
- Communicated effectively with co-workers regarding new specials or changes in menu items.
- Received incoming deliveries from vendors and checked contents against purchase orders for accuracy.
- Assisted other team members in completing tasks when needed.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Monitored expiration dates on products stored in coolers or freezers to ensure freshness of ingredients used in meals.
Education
High School Diploma -
Canyon High School
New Braunfels, TX05-2018
Skills
- Department planning
- Fair housing laws knowledge
- Leading meetings
- Advertising expertise
- Resident relations
- Telephone sales
- Property Management
- Knock
- Microsoft Outlook
- Reputation Management
- Customer Service
Accomplishments
- Promoted from Leasing Professional to Leasing Manager within Greystar
Certification
- Annual Fair Housing Certification - Greystar Learning & Development
- Dale Carnegie Winning with Relationship Selling - Greystar Learning & Development
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Leasing Manager
Greystar Property Management
01.2023 - Current
Leasing Professional
FPI Management
09.2022 - 12.2022
Togo Specialist
Olive Garden Restaurant
05.2018 - 08.2022
High School Diploma -
Canyon High School