Kristina Emkow
Noblesville,IN
Summary
Approachable Leasing Manager talented at providing outstanding customer service to both prospective and current residents. Adept at ensuring community occupancy and compliance with all regulations and standards. Proficient in aiding the management and leasing team in maintaining property standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Leasing Manager
Stonecreek Communities / Scandia Apartments
09.2022 - 06.2023
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected, completed, and processed lease applications.
- Established key relationships with potential leasers and renters.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Created and submitted daily reports on leasing activities.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
Leasing Consultant
Stonecreek Communities / Scandia Apartments
09.2018 - 09.2022
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Distributed and followed up on tenant renewal notices.
- Registered clients on database to enable tracking history and maintain updated records.
- Distributed flyers to raise awareness of properties and attract more tenants.
Education
No Degree - Nursing
Ball State University
Muncie, INSkills
- Resident Relations
- Tenant Communication Skills
- Maintaining Closing Ratios
- Performance Optimization Strategies
- Fair Housing Laws Knowledge
- Department Oversight
- Maintaining Occupancy Levels
- Event Planning
- Operational Reporting
- Department Planning
Accomplishments
Awarded employee of the year 3 consecutive years
Certification
in pursuit of CALP cerificate
Timeline
Leasing Manager
Stonecreek Communities / Scandia Apartments
09.2022 - 06.2023
Leasing Consultant
Stonecreek Communities / Scandia Apartments
09.2018 - 09.2022
No Degree - Nursing
Ball State University
in pursuit of CALP cerificate
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