Abriel Lovelace
Springfield,IL
Summary
Proficient Care Coordinator specializing in patient advocacy and care management. Delivers effective healthcare coordination through interdisciplinary communication and care plan development. Collaborates seamlessly with teams to overcome barriers to care, enhancing patient satisfaction and streamlining processes.
Overview
13
13
years of professional experience
Work History
Care Coordinator
Aetna, a CVS Health
02.2025 - Current
- Managed patient care plans and coordinated services among healthcare providers.
- Facilitated communication among patients, families, and medical teams to ensure cohesive care.
- Collaborated with multidisciplinary teams to enhance patient support and outcomes.
- Conducted assessments to identify patient needs and coordinated targeted interventions.
- Provided case management services to ensure the delivery of quality care.
- Guided patients through insurance processes and connected them with essential resources.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
- Documented patient interactions and care coordination activities to ensure service continuity.
- Informed clients about community resources and services to enhance their support.
Adult Protective Services Investigator
Senior Services of Central Illinois
Springfield, IL
08.2023 - 02.2025
- Conducted thorough investigations into elder abuse and neglect cases.
- Ensured compliance with state mandates by effectively navigating complex regulatory requirements for adult protective investigations, thereby safeguarding vulnerable populations.
- Built client trust through empathy, active listening, and compassionate communication during sensitive investigations.
- Facilitated client self-sufficiency through tailored referrals to supportive services, empowering clients to regain independence.
- Ensured accurate documentation and maintained confidentiality by diligently completing detailed reports for each investigation.
- Uphold ethical standards throughout the investigative process by adhering to guidelines provided by state regulations, agency policies, and professional codes of conduct.
- Collaborated with law enforcement and social services on complex cases, enhancing case resolution through coordinated efforts.
- Managed time efficiently in order to complete all tasks within deadlines.
Ophthalmic Assistant
Springfield Clinic
Springfield, IL
04.2022 - 08.2024
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Administered eye medications for dilation and treatment.
- Obtained and recorded patient medical history and past ocular history.
- Documented patient complaints, medications, and vital statistics, fostering accurate records that support effective treatment planning.
- Operated and maintained ophthalmic equipment, adhering to safety protocols to support patient safety and care.
- Explained pre- and post-operative procedures to patients, enhancing understanding and compliance with surgical plans.
- Organized medical supply inventory, ensuring timely availability of essential resources for uninterrupted patient care. of medical supplies and tools, ensuring availability for patient care.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
Medical Laboratory Assistant II
Memorial Health Systems
Springfield, IL
12.2018 - 04.2022
- Specialized in conducting Point of Care tests with accuracy and precision.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Removed samples of materials following good practices to achieve accurate test results.
- Executed safety protocols to maintain laboratory compliance and safeguard staff and patient well-being.
- Collaborated with management to streamline laboratory processes, resulting in improved workflow and reduced turnaround times.
- Trained and supervised new laboratory staff, fostering increased proficiency in laboratory procedures and enhancing team capability.
- Consulted with outside professionals and specialists about tests and testing results.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
Starbucks Barista
Target
Boise, ID
11.2017 - 11.2018
- Conducted training sessions for new employees on coffee and tea products to enhance service skills.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Maintained and repaired espresso equipment and coffee machines to ensure consistent beverage quality.
- Cleaned and sanitized work areas daily to uphold hygiene standards and enhance professionalism in store.
Admissions Office Assistant
University of Illinois
Springfield, IL
08.2013 - 05.2014
- Coordinated campus visits and events, enhancing engagement for prospective students and families.
- Managed communication with applicants, ensuring timely and informative responses to inquiries.
- Assisted with processing student applications and maintaining accurate records.
- Facilitated office operations to ensure seamless collaboration among team members., supporting operational efficiency and adherence to company policies.
- Proofread and edited documents to enhance accuracy and completeness.
Education
Master of Arts - Healthcare Administration
Capella University
Minneapolis, MNMaster of Science - Kinesiology
Boise State University
Boise, ID05.2018
Bachelor of Arts - Sociology
University of Illinois - Urbana Champaign
Champaign, IL05.2017
Phlebotomy - Springfield, IL
Capital City Training Center - Lincoln Land Community College
Springfield, IL12.2018
Bachelor of Science - Chemistry
University of Illinois - Springfield
Springfield, IL05.2014
Skills
- Patient care coordination
- Investigation and case documentation
- Report generation
- Crisis intervention
- Scheduling and workflow management
- Multitasking and organization
- Time management
- Active listening
- Conflict resolution
Activities
- IlliniThon Executive Board, Urbana Champaign, IL, 09/01/16, 05/01/17, Oversaw the largest Registered Student Organization on the University of Illinois Campus., In charge of recruiting all members of the largest Greek life in the nation to register for Dance Marathon., Oversaw a sub-committee of 20 people., Gained a greater knowledge of public speaking and leadership skills.
- Alpha Epsilon Phi, Urbana Champaign, IL, 08/01/14, 05/01/17, Sorority Member
Timeline
Care Coordinator
Aetna, a CVS Health
02.2025 - Current
Adult Protective Services Investigator
Senior Services of Central Illinois
08.2023 - 02.2025
Ophthalmic Assistant
Springfield Clinic
04.2022 - 08.2024
Medical Laboratory Assistant II
Memorial Health Systems
12.2018 - 04.2022
Starbucks Barista
Target
11.2017 - 11.2018
Admissions Office Assistant
University of Illinois
08.2013 - 05.2014
Master of Arts - Healthcare Administration
Capella University
Master of Science - Kinesiology
Boise State University
Bachelor of Arts - Sociology
University of Illinois - Urbana Champaign
Phlebotomy - Springfield, IL
Capital City Training Center - Lincoln Land Community College
Bachelor of Science - Chemistry
University of Illinois - Springfield