Summary
Overview
Work History
Education
Skills
Timeline
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Abriella Goow

Paterson,NJ

Summary

Detail-oriented Customer Service Specialist with comprehensive experience in front desk operations and administrative support. Managed communication across departments and maintained accurate customer records while handling multi-line phone systems and processing payments. Coordinated service appointments and trained new hires, enhancing operational efficiency and team performance.

Overview

5
5
years of professional experience

Work History

Receptionist

Lynnes Hyundai
Bloomfield, New Jersey
08.2025 - 10.2026
  • Welcomed customers at Lynnes Hyundai showroom, ensuring timely direction to relevant departments.
  • Answered multi-line phones and routed calls to sales, service, and finance staff.
  • Handled payments via cash, credit card, and check at service and sales counters, ensuring smooth transactions.
  • Coordinated service appointments and maintained accurate customer information in dealership systems.
  • Retrieved messages and relayed details to managers, advisors, and sales associates.
  • Processed incoming mail, deliveries, and office correspondence for Lynnes Hyundai staff.
  • Train new hires while managing the front desk.

Cashier

ShopRite
Chester, New York
01.2025 - 10.2026
  • Operated ShopRite checkout register and processed customer transactions accurately.
  • Accepted cash, credit, debit, EBT, and coupon payments.
  • Scanned groceries and verified prices against ShopRite product labels.
  • Completed daily recovery tasks to maintain clean, organized areas, supporting overall store productivity.
  • Gained understanding of various departmental functions to support team collaboration. of other departments to provide coverage and keep store operational.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Enhanced customer satisfaction by personalizing service and addressing individual needs.
  • Heavily participated in promoting of donations for food banks and make a wish foundation projects

Amusement Ride Operator

American Dream Mall
East Rutherford, New Jersey
10.2024 - 12.2024
  • Monitored ride safety checks and enforced American Dream Mall operating procedures.
  • Secured restraints, belts, and gates before each amusement ride's dispatches.
  • Assisted in loading and unloading passengers onto amusement rides using appropriate techniques as per the manufacturer's specifications.
  • Executed loading and unloading of passengers on amusement rides according to the manufacturer's specifications.
  • Served guests with an enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Enhanced guest enjoyment by controlling ride lighting effects and sound effects and enhancing guest experience.
  • Resolved guest concerns to enhance satisfaction, delivering effective solutions to ensure positive member and guest experiences.

Sample Room assistant

Cibo Vita Inc.
Totowa, New Jersey
07.2023 - 11.2023

Prepared Cibo Vita production rooms for snack packaging and processing

  • Sanitized work areas, tools, and equipment following food safety procedures
  • Stocked ingredients, packaging supplies, and sanitation materials for daily operations
  • Assisted supervisors with picking out the best quality of product to package and label for sale.
  • Secured necessary merchandise from warehouse to maintain production supply levels. to maintain stock levels for production needs. from the warehouse department which consisted of heavy lifting and weighing of various products.

  • Coordinated with vendors to secure timely delivery of supplies and services, ensuring operational continuity.
  • Responded promptly to requests from guests via phone or email.
  • Adhered to all safety regulations while performing duties.

Team Member / Expert Chopr

Chopt Creative Salad Company
Paramus, New Jersey
04.2022 - 05.2023
  • Managed service floor operations to ensure efficient workflow and high-quality guest experiences.
  • Greeted guests and provided attentive counter service during peak hours to enhance customer experience.
  • Assembled guest orders accurately at a fast-paced service line.
  • Prepared fresh salads and bowls to meet Chopt ingredient standards for quality and presentation.
  • Chopped produce and portioned toppings for daily kitchen prep.
  • Operated cash registers to process payments from customers.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Maintained cleanliness around equipment to ensure safety and uphold high operational standards.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Upheld high standards of productivity and quality in operations.

Snack Bar Attendant

American Dream Mall
East Rutherford, New Jersey
11.2021 - 01.2022
  • Welcomed guests to American Dream Mall, fostering a friendly atmosphere and promptly taking snack orders.
  • Prepared popcorn, pretzels, drinks, and packaged concession items safely
  • Provided excellent customer service by anticipating guest needs and addressing them quickly and efficiently.
  • Cleaned counters, seating areas, and service equipment throughout shifts
  • Supported team members during busy periods by collaborating on tasks with rush periods and closing duties
  • Conducted opening, closing duties such as setting up, breaking down workstations, sanitizing surfaces, replenishing condiments.
  • Adhered to local health regulations regarding food preparation and storage practices.
  • Minimized spoilage risk by handling and storing snack bar foods according to health code standards.
  • Prepared food items according to customer orders, ensuring quality and freshness. of food items efficiently to meet customer demands. according to written or verbal orders, working on several different orders.

Education

Rosa Parks Fine And Performing Arts
Paterson, NJ

Skills

  • Appointment scheduling
  • Multi-line telephone skills
  • Document management
  • Payment processing
  • Professional and polished presentation
  • Office supply inventory control
  • Customer data management
  • Customer service
  • Attention to detail
  • Employee training
  • Problem solving
  • Front desk operations

Timeline

Receptionist

Lynnes Hyundai
08.2025 - 10.2026

Cashier

ShopRite
01.2025 - 10.2026

Amusement Ride Operator

American Dream Mall
10.2024 - 12.2024

Sample Room assistant

Cibo Vita Inc.
07.2023 - 11.2023

Team Member / Expert Chopr

Chopt Creative Salad Company
04.2022 - 05.2023

Snack Bar Attendant

American Dream Mall
11.2021 - 01.2022

Rosa Parks Fine And Performing Arts
Abriella Goow