Abril Caisse
El Paso,TX
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
14
14
years of professional experience
Work History
Account Executive
Just In Time LLC
05.2019 - Current
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Contacted customers as issues arose to provide prompt resolutions.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Executed billing tasks and recorded information in company databases.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone or postal mail.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
Operation Manager
Jichasa LLC
08.2014 - 04.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Audited and corrected discrepancies in inventory numbers.
- Developed and maintained relationships with customers and suppliers through account development.
- Identified customer needs and achieved service levels that met and exceeded expectations.
Sales Associate
Titan Cellular LLC
11.2008 - 07.2014
- Maintained customer satisfaction with quick and professional.
- Counted money in drawers at beginning and end of each shift.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Education
Associate of Applied Science - Nursing
El Paso Community College
El Paso, TXCertification of Completion - Health Information Technology
Western Technical College
El Paso, TX06.2009
Skills
- Account Management
- Customer Relationships
- Service Coordination
- Issue and Complaint Resolution
- Understanding Customer Needs
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Teamwork and Cooperation
- Storage Coordination
- Spanish Interpreting
- Office Procedures
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Account Executive
Just In Time LLC
05.2019 - Current
Operation Manager
Jichasa LLC
08.2014 - 04.2019
Sales Associate
Titan Cellular LLC
11.2008 - 07.2014
Associate of Applied Science - Nursing
El Paso Community College
Certification of Completion - Health Information Technology
Western Technical College
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