Abril Ramirez Garcia
Grapevine,TX
Summary
Dynamic and bilingual professional with a proven track record at JOANN Fabrics and Crafts, adept in customer service and cash handling. Excelled in resolving customer complaints, boosting satisfaction, and training staff, showcasing strong problem-solving and multitasking abilities. Demonstrated commitment to store maintenance and operational excellence, contributing to significant performance improvements.
Overview
6
6
years of professional experience
Work History
Key Holder
JOANN Fabrics and Crafts
02.2023 - Current
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Sales Associate
JOANN Fabrics and Crafts
07.2023 - 02.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Cashier
Jack in the Box
04.2021 - 03.2023
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash and credit card transactions with excellent accuracy levels
- Built relationships with customers to encourage repeat business
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers
- Able to work in fast paced, and high pressure environment
Froster
Nothing Bundt Cakes
02.2019 - 06.2020
- Ensured proper handling and preservation methods while frosting and storing product.
- Cleaned and sanitized all work surfaces in between food preparation to avoid cross contamination and adhere to safety regulation.
- Followed guidelines to present visually appealing displays
- Assisted other members of the team in completing task
Education
Some College - Criminal Justice
Culver-Stockton College
Canton, MOHigh School Diploma -
Grapevine High School
Grapevine, TX2019
Skills
- Customer Service
- Cash Handling
- Bilingual
- Adaptability
- Problem-Solving
- Store maintenance
Timeline
Sales Associate
JOANN Fabrics and Crafts
07.2023 - 02.2024
Key Holder
JOANN Fabrics and Crafts
02.2023 - Current
Cashier
Jack in the Box
04.2021 - 03.2023
Froster
Nothing Bundt Cakes
02.2019 - 06.2020
Some College - Criminal Justice
Culver-Stockton College
High School Diploma -
Grapevine High School