ABRIL TREVINO
Lewisville,TX
Summary
Adept at elevating team performance and ensuring high standards of cleanliness, I honed my skills at Ritz-Carlton, mastering room occupancy verification and fostering department coordination. My approach, blending rigorous staff evaluations with effective communication, significantly enhanced operational efficiency.
Overview
3
3
years of professional experience
Work History
Housekeeping Supervisor
Ritz-Carlton
IRVING, TX
03.2024 - 10.2024
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Responded promptly to maintenance requests from guests or staff members.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Established effective communication between team members in order to foster a positive work environment.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
Front Desk Receptionist
XCLUSIVE SERVICES
IRVING, TX
01.2023 - 02.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Monitored visitor access control systems including issuing identification badges when necessary.
Sales Agent
Royal Prestige
IRVING, TX
04.2022 - 11.2022
- Conducted market research to identify potential customers and their needs.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Created presentations and proposals for prospective clients.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Attended meetings with current and prospective customers to discuss their business needs.
- Negotiated contracts with customers to secure sales deals.
Skills
- Room occupancy verification
- Task assignment
- Employee evaluations
- Staff evaluations
- Ordering cleaning supplies
- Department coordination
- Team performance management
Languages
Spanish
Professional
Affiliations
I ENOJYING PLAYING SOCCER AND ALSO ENJOY GOING TO THE GYM.
Timeline
Housekeeping Supervisor
Ritz-Carlton
03.2024 - 10.2024
Front Desk Receptionist
XCLUSIVE SERVICES
01.2023 - 02.2024
Sales Agent
Royal Prestige
04.2022 - 11.2022