Angela Peters

Work from Home Position

Working multiple lines of service/client contracts for over 3 years and over 10 different healthcare campaigns. Our most recent was for Matrix Medical Network and scheduling appointments for members due and in need of their annual in-home or telehealth visit.

Utilizing strict adherence to all HIPAA privacy guidelines and regulations while confirming member's personal information and honoring their privacy to matters of disclosure of health concerns or conditions needing attention.

Utilizing multiple screens/apps/programs to confirm information, follow various scripting, edit or correct existing information on file, and schedule them accordingly.

Taking pride in creating rapport, trust, empathy, and true care for the issues and concerns of the member and doing everything possible to provide the absolute best experience for the member.

Answering and transferring of multiple phone lines, providing information regarding bids, deliveries, job sites.

Obtaining and maintaining government base passes for employees.

Coordination of rental properties, hotels, and research and purchase of various transportation for work crews.

Prompt and accurate filing of all contracts, amendments, and project plans.

Inventory and restocking of all office supplies and printing/packaging plans for General Project Managers, foremen, sheet metal fabricators.

11/16-5/19

Quality Auditor-Work from Home

Reviewing recorded calls to ensure scripting and core values of the company are being well represented by all agents. Offering coaching recommendations to improve performance and provide the best level of service and better opportunities for the future success of all agents.

9/15-11/16

Lead Generator-Work from Home

Promotion and generation of new prospective home improvement clients. Following protocol and guidelines to ensure adherence to the quality standards set forth. Fast and efficient maneuvering between multiple screens/scripts for the various project types being offered.