Abygall Minor
Los Angeles,CA
Summary
Dynamic customer service professional with a strong background at Target, excelling in complaint handling and complex problem-solving. Proven track record of enhancing client retention and satisfaction through effective communication and empathy. Recognized for adaptability and decision-making skills, consistently exceeding performance metrics in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Guest Service Advocate
Target
San Diego, CA
02.2024 - 04.2025
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
Fulfillment Expert
Target
Los Banos, CA
10.2023 - 01.2024
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
Crew Member
Crumbl Cookies
Los Banos, CA
01.2023 - 10.2023
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Arts - Psychology
California State University, Los Angeles
Los Angeles, CAAssociate of Arts - Psychology
Merced College
Merced, CA05.2024
Associate of Arts - Sociology
Merced College
Merced, CA05.2024
Skills
- Decision-making skills
- Customer service background
- Complaint handling
- Complex Problem-solving
Timeline
Guest Service Advocate
Target
02.2024 - 04.2025
Fulfillment Expert
Target
10.2023 - 01.2024
Crew Member
Crumbl Cookies
01.2023 - 10.2023
Bachelor of Arts - Psychology
California State University, Los Angeles
Associate of Arts - Psychology
Merced College
Associate of Arts - Sociology
Merced College