Acacia Simpson
Fort Worth
Summary
Dynamic Customer Service Representative with a proven track record at Unleashed Brands, adept at resolving conflicts and enhancing client satisfaction through engaged listening and logical evaluation. Recognized for developing effective feedback systems that drove actionable improvements, fostering loyalty and repeat business. Skilled in accurate data entry and maintaining detailed customer records.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Unleashed Brands
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Justin Boots
10.2021 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Education
Eastern Hills
Fort Worth, TX06-2015
Skills
- Client support
- Engaged listening
- Logical evaluation
- Accurate data entry
Timeline
Customer Service Representative
Unleashed Brands
09.2023 - Current
Customer Service Representative
Justin Boots
10.2021 - 08.2023
Eastern Hills
Similar Profiles
Destiny PittmanDestiny Pittman
SALES MANAGER at Unleashed BrandsSALES MANAGER at Unleashed Brands
Trina SmithTrina Smith
Birthday/Membership Agent at Unleashed BrandsBirthday/Membership Agent at Unleashed Brands
Rachel SloanRachel Sloan
Regional Program Director at Unleashed BrandsRegional Program Director at Unleashed Brands
Abdulla ShafieAbdulla Shafie
Front Desk Personal at Plant fitnessFront Desk Personal at Plant fitness
Steven AyalaSteven Ayala
Crew Member at Raising Cane's RestaurantsCrew Member at Raising Cane's Restaurants