Angel Collazo
Summary
Experienced Customer Service Representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at analyzing and solving problems. Dedicated to enhancing customer experiences by consistently employing service-oriented behaviors. Recognizes the importance of understanding customer desires and providing tailored solutions to foster loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Porter
Kia of Clermont
07.2024 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Managed approximately 30 incoming calls, emails per day from customers.
Key Holder
Columbia Sportswear
09.2023 - 07.2024
- Accelerated consumer purchasing habits by increasing distribution and availability across range of retail outlets.
- Educated multi-level retail associates about product attributes and benefits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Sales Associate
Tommy Hilfiger
06.2022 - 05.2023
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
Brand Representative Leader
Hollister.Co
05.2021 - 11.2022
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
Education
High School Diploma -
Franklin Academy Charter School
Pembroke Pines, FL06.2022
Skills
- Ensuring customer satisfaction
- Service team collaboration
- Sales Support
- Goal-Oriented
- Strong Work Ethic
- Innovation management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- Certified Coaching and Leadership Program, Evolve - Completed
References
Available upon request.
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Quote
"Cuando la intencion esta clara, el resultado aparece"
"When the intention is clear, the outcome appears."
Lupita Collado
Affiliations
- Evolve Miami - Coaching & Leadership Center (Spanish)
Timeline
Service Porter
Kia of Clermont
07.2024 - Current
Key Holder
Columbia Sportswear
09.2023 - 07.2024
Sales Associate
Tommy Hilfiger
06.2022 - 05.2023
Brand Representative Leader
Hollister.Co
05.2021 - 11.2022
- Certified Coaching and Leadership Program, Evolve - Completed
High School Diploma -
Franklin Academy Charter School
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