Acoyah Russ
Temecula,CA
Summary
Personable and solution-oriented professional with a proven ability to efficiently resolve customer inquiries and complaints while maintaining a high level of empathy and professionalism. Demonstrates expertise in customer relationship management and effective communication, ensuring seamless interactions and positive outcomes. Skilled in patient scheduling and medical office administration, with a strong track record of improving response times, streamlining operations, and enhancing service quality. Adept at fostering strong client relationships and driving customer satisfaction, contributing to overall organizational success.
Overview
4
4
years of professional experience
Work History
Human Resources Corporate Consultant
Hyatt Vacation Club
03.2024 - Current
- Trained new customer service representatives on company protocols and best practices for handling corporate accounts.
- Reduced response times to customer inquiries by implementing new strategies for managing incoming requests more efficiently.
- Kept abreast of industry trends and updates, incorporating this knowledge into day-to-day interactions with customers.
- Efficiently resolved escalated complaints from dissatisfied customers, ultimately preserving long-term business relationships.
- Rescheduled / Scheduled reservations
Corporate Customer Service Representative
Tilly's World Of Jeans And Tops
09.2023 - 03.2024
- Trained new customer service representatives on company protocols and best practices for handling corporate accounts.
- Kept abreast of industry trends and updates, incorporating this knowledge into day-to-day interactions with customers.
- Reduced response times to customer inquiries by implementing new strategies for managing incoming requests more efficiently.
- Maintained accurate records of all correspondence with corporate clients, ensuring seamless communication between all parties involved.
- Managed high-volume corporate accounts, ensuring timely responses and maintaining client satisfaction.
- Responded to customer requests for products, services, and company information.
Medical Receptionist
Center of Natural Medicine
Temecula, CA
07.2023 - 10.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Spa Attendant / Receptionist
Pechanga Resort and Casino
Temecula, CA
06.2021 - 07.2023
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
Elderly Care Taker / Receptionist
Atria Senior Living
Temecula, CA
12.2020 - 06.2021
- Provided transportation for medical appointments, social outings, and errands as needed, enhancing overall mobility and engagement in community activities.
- Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
- Prepared nutritious meals tailored to specific dietary requirements while accommodating personal preferences, supporting optimal health outcomes for clients with various medical conditions.
- Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.
- Enhanced elderly clients'' quality of life by providing compassionate, attentive care and companionship.
Education
Associate Of Arts And Sciences - Ultrasound
West Coast University
North Hollywood, CASkills
- Patient scheduling
- Patient registration
- Appointment setting
- HIPAA guidelines
- Medical billing
- Medical office administration
- Time management
- Telephone skills
- Schedule management
- Tech-Savvy
- Organization skills
- Customer service
- Problem resolution
- Call center experience
- Payment processing
- Empathy display
- Positive attitude
Timeline
Human Resources Corporate Consultant
Hyatt Vacation Club
03.2024 - Current
Corporate Customer Service Representative
Tilly's World Of Jeans And Tops
09.2023 - 03.2024
Medical Receptionist
Center of Natural Medicine
07.2023 - 10.2023
Spa Attendant / Receptionist
Pechanga Resort and Casino
06.2021 - 07.2023
Elderly Care Taker / Receptionist
Atria Senior Living
12.2020 - 06.2021
Associate Of Arts And Sciences - Ultrasound
West Coast University