Ada Houss
Office Assistant
Pullman,WA
Summary
Proven Front Desk Receptionist with a track record of enhancing customer satisfaction. Skilled in front office management and problem-solving, adept at maintaining confidentiality and fostering positive guest experiences. Demonstrated ability to improve operational efficiency through effective administrative support and hospitality services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Brutger Equities
04.2018 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Organized and maintained files and records to ensure up-to-date documentation.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Operated multi-line telephone system to answer and direct high volume of calls.
Front Desk Receptionist
AmericInn Hotel & Suites
09.2016 - 04.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Barista and Customer Service in Art Gallery
Bank Left Gallery and Bistro
04.2010 - 05.2016
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
Education
Bachelor of Arts - Bachelor of Liberal Studies in Social Service
Whitworth College
Spokane, WA 05.2001 -
Skills
Customer Service
Front Office Management
Computer Proficiency
Cash Handling
Time Management
Telephone Etiquette
Problem-solving skills
Office Organization
Listening Skills
Administrative Support
File Organization
Oral and writing communication
Hospitality services
Timeline
Front Desk Receptionist
Brutger Equities
04.2018 - 07.2024
Front Desk Receptionist
AmericInn Hotel & Suites
09.2016 - 04.2018
Barista and Customer Service in Art Gallery
Bank Left Gallery and Bistro
04.2010 - 05.2016
Bachelor of Arts - Bachelor of Liberal Studies in Social Service
Whitworth College
05.2001 -