Ada Johnson
Harper Woods,MI
Summary
Thoroughly versed in various brands, prices and ingredients. Committed to maintaining positive, friendly relationships with customers. Resourceful understanding of retail environment to assist, fulfill and resolve customer inquiries.
Overview
6
6
years of professional experience
Work History
Shift Manager
Auntie Anne’s & Jamba
East Lansing, Mi
08.2024 - Current
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
Cashier
Raising Canes
East Lansing, MI
01.2024 - 07.2024
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
Courtesy Clerk
Kroger
Saint Clair Shores, MI
11.2020 - 06.2021
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Escorted customers to desired merchandise location.
- Packaged or bagged purchases, assisting customer with purchase and in-vehicle loading.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Promoted and explained loyalty programs to customers, assisting form completion to finalize client status.
- Evaluated safety and security concerns and reported to leadership as appropriate.
Regular Babysitter
N/A
Grosse Pointe, MI
01.2019 - 10.2020
- Calculated amount owed for services and collected payment from parents.
- Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Monitored children's safety and well-being to prevent accidents and falls.
- Helped children complete homework and special assignments daily to support academic performance.
Education
Grosse Pointe North High School
Grosse Pointe Woods, MISkills
- Customer assistance
- POS system operations
- Customer Service
- Product Knowledge
- High-energy attitude
- Store maintenance
Timeline
Shift Manager
Auntie Anne’s & Jamba
08.2024 - Current
Cashier
Raising Canes
01.2024 - 07.2024
Courtesy Clerk
Kroger
11.2020 - 06.2021
Regular Babysitter
N/A
01.2019 - 10.2020
Grosse Pointe North High School
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