Ada Scheidler
Aurora,IL
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Top Golf
Naperville, US
07.2024 - Current
- Welcomed arriving guests to front desk to complete arrival and check-in procedures
- Managed the front desk area including reception duties such as welcoming guests, assigning bays, inputting guest information, and verifying identification and credit cards
- Assisted guests with making or canceling reservations through companies reservation system.
Team Member
Portillos
Batavia, US
01.2024 - 07.2024
- Provided excellent customer service through solving problems and answering questions
- Analyzed customer feedback surveys to determine areas where improvements could be made
- Performed quality checks on completed work prior to submission.
Volunteer
Crisis Text Line
Remote, US
09.2023 - 12.2023
- Actively listened to and validated concerns and problems of clients
- Provided resources and guidance for healthy coping mechanisms to clients
- Coordinated with supervisors and emergency services when necessary
- Kept detailed records of coping skills, issues mentioned, and management plans of clients
- Accurately determined risk level and emotional state of clients.
Server
Endiro Coffee
Aurora, US
05.2022 - 12.2023
- Entered orders into computer system to coordinate with kitchen staff
- Communicated professionally with customers, colleagues and supervisors
- Took accurate notes detailing customer orders
- Listened to guest needs and responded promptly for personalized service.
Team Member
Oberweis Dairy
North Aurora, US
09.2021 - 05.2022
- Remained current and informed of company updates from leadership
- Addressed customer needs by responding to specific requests
- Offered flexible working schedule and hours to support fluctuations in operational demand
- Assisted newly hired team members by explaining safety requirements and company procedures and protocols.
Team Member
Chick-fil-A
Batavia, US
05.2019 - 09.2021
- Received multiple raises and achievements over the course of employment
- Stayed on top of demands in fast-paced environments by effectively using slow periods
- Maintained organized, clean and safe work areas with diligent attention to important details
- Implemented creative organizational and operational methods
- Participated in meetings by sharing concerns and ideas for improvements.
Education
Bachelor of Art in Theatre -
Aurora University
Aurora, IL05.2024
Bachelor of Science in Psychology -
Aurora University
Aurora, IL05.2024
High School Diploma -
Homeschool
05.2021
Dual Credit Classes -
Waubonsee Community College
05.2021
Skills
- Data Collection and Organization
- Proficiency in Microsoft and Zoom
- Intermediate French
- Intermediate ASL
- Customer Service
- Reservation Management
Awards
- Deans List 2019-2024
- Summa Cum Laude 2024
- Trustee's Scholarship 2021-2024
- AU Music Scholarship 2021-2024
- AU Theatre Scholarship 2021-2024
Certification
- Skills for Psychological Recovery (SPR) Certification
- Crisis Text Line Certification
- Social and Behavioral Research Certification
- Social and Behavioral Conduct of Research Certification
Timeline
Guest Service Representative
Top Golf
07.2024 - Current
Team Member
Portillos
01.2024 - 07.2024
Volunteer
Crisis Text Line
09.2023 - 12.2023
Server
Endiro Coffee
05.2022 - 12.2023
Team Member
Oberweis Dairy
09.2021 - 05.2022
Team Member
Chick-fil-A
05.2019 - 09.2021
Bachelor of Art in Theatre -
Aurora University
Bachelor of Science in Psychology -
Aurora University
High School Diploma -
Homeschool
Dual Credit Classes -
Waubonsee Community College