Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

ADAJA THOMPSON

Lakewood,OH

Summary

Solid organizational skills with the ability to multitask and coordinate different tasks simultaneously, While maintaining a strong work ethic and exhibiting a positive work attitude. Compassionate, solutions-oriented and dedicated to providing exceptional care and service to patients in need.

Overview

7
years of professional experience

Work History

Cleveland Clinic
Lakewood, OH

Patient Service Specialist
03.2023 - Current

Job overview

  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
  • Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
  • Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.

University Hospitals Of Cleveland
Cleveland, OH

Intake Coordinator
08.2019 - 03.2023

Job overview

  • Supported office staff and operational requirements with administrative tasks.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Enhanced office productivity by handling high volume of callers per day.
  • Collected, verified, recorded and processed client demographics, insurance payments and referral information.
  • Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.

Ravenwood Mental Health
Chardon, OH

Residential Support/Copeline Worker
08.2017 - 12.2022

Job overview

  • Answered telephones in professional and courteous manner to ensure positive communication with providers, patient and customers
  • Performed secretarial, general office duties and other tasks assigned that supported daily operation
  • Maintained patient observation and set boundaries on inappropriate behavior
  • Monitored and ensured safety of clients at high risk for harmful behavior to self or others
  • Documented and observed resident behaviors while helping determine effective client care methods

Education

Cleveland State University
Cleveland, OH

Bachelor of Arts from Psychology
06.2016

Skills

  • Organization and Time Management
  • Entering Patient Data
  • Electronic Medical Record Software
  • Call Transfers
  • Collecting Intake Information

Timeline

Patient Service Specialist

Cleveland Clinic
03.2023 - Current

Intake Coordinator

University Hospitals Of Cleveland
08.2019 - 03.2023

Residential Support/Copeline Worker

Ravenwood Mental Health
08.2017 - 12.2022

Cleveland State University

Bachelor of Arts from Psychology

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ADAJA THOMPSON