Adalgiza Ambrose
Springfield Gardens,NY
Summary
Experienced in daily operations, scheduling, staff support, policy enforcement, metric tracking, and workload coordination. Seeking growth opportunities to develop and expand skill set within the field.
Overview
38
38
years of professional experience
Work History
Administrative Support Coordinator
Northwell Health
New Hyde Park, NY
07.2024 - Current
- Coordinated administrative functions to enhance operational efficiency across departments.
- Managed scheduling and logistics for meetings, ensuring seamless communication among stakeholders.
- Streamlined document management processes, improving access and retrieval times for staff.
- Assisted in onboarding new employees, providing training on systems and organizational policies.
- Manage the authorization team and the front desk.
- Coordinated schedules and meetings for management, optimizing time efficiency across departments.
- Led team meetings to discuss workflow challenges, fostering collaborative problem-solving among staff members.
Administrative Support Assistant
NHPP General Pediatrics
Hewlett, NY
07.2022 - 07.2024
- Manage and reconcile Ecare next reports such as eligibility and PCP worklists
- Resolves and manages patient issues in a timely manner
- Provide daily support to providers and support staff
- Assist with training new employees on workflows.
- Evaluating workflows and understanding changes that need to be made
- Assist Operations Supervisor with daily operational improvements
- Manage staff on the weekends when the manager is off.
Health Clerk Staff
Northwell Health
Long Island, NY
04.2021 - 07.2022
- Files, retrieves and distributes medical correspondence, records and other related documentation according to established guidelines. Performs related clerical support duties.
- Collects, sorts, files, locates and distributes required records, documents, etc.
- Maintains recordkeeping system by tracking record/document locations in appropriate computer or manual logs.
- Photocopies and faxes documents and records, as required. Sorts and distributes mail and faxes, as required.
- Perform scanning of patient documentation into Electronic Medical Record (EMR), as required. Operates related office equipment.
- Scheduling appointments and answering numerous calls.
Manager
Torres Bakery
NY
01.1988 - 01.2023
- Responsible for all aspects of daily operation of business.
- Manage staff schedule, PTO, payroll, and staff coverage
- Managing Marketing/advertising material and working within company budgets
- Respond to customers' requests and complaints in a timely manner
Premium Services Coordinator
American Airlines
NY
03.2013 - 07.2019
- Provide verbal coaching to employees and their performance
- Primary manager delegate in conjunction with the Department Leader
- Responsible for written and verbal assessment of employees & their work force
- Intermediate Manager when upper-level management is not available
- Trained new hirers
- Managed and resolved all customer complaints
Premium Service Representative
American Airlines
NY
06.1999 - 03.2013
- Constant one-on-one interaction with passengers while providing them with excellent customer service.
- Responsible for making current and future reservations.
- Prepare boarding passes and process electronic ticketing.
- Performed accounting procedures daily
- Problem resolution for our premium guests.
- Manage guest needs during off-schedule operations, including reroute travel itineraries.
- Promote Admirals Club services within our lounge and system wide.
- Meet and greet Concierge Key, Five Star, Delegates, etc. and assisted with traveling needs.
- Met and/or exceeded sales goals for club memberships.
Education
Bachelor of Science - Psychology
Capella University
05-2026
Associate - Psychology
St. Francis College
Brooklyn, New York01.1995
Skills
- Microsoft office
- Microsoft Works
- Quick Books
- Adobe Acrobat
- HP24
- Soarian
- EcareNext
- AllScripts
- Administrative procedures
- Scheduling appointments
- Meeting planning
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Administrative Support Coordinator
Northwell Health
07.2024 - Current
Administrative Support Assistant
NHPP General Pediatrics
07.2022 - 07.2024
Health Clerk Staff
Northwell Health
04.2021 - 07.2022
Premium Services Coordinator
American Airlines
03.2013 - 07.2019
Premium Service Representative
American Airlines
06.1999 - 03.2013
Manager
Torres Bakery
01.1988 - 01.2023
Associate - Psychology
St. Francis College
Bachelor of Science - Psychology
Capella University