Tiffany Cruz
Brooklyn,NY
Summary
My background in daily operational aspects, such as coordinating and managing schedules, and supporting staff has given me the skills to run an office efficiently. I am currently seeking a new supervisory opportunity where I can effectively apply and further develop these valuable skills and experiences and continue my growth.
Overview
21
21
years of professional experience
Work History
Administrative Support Coordinator
NHPP General Pediatrics
08.2019 - Current
- Manage and reconcile Ecare next reports such as eligibility and PCP worklist
- Resolves and manages patient issues in a timely manner
- Provide daily support to providers and support staff
- Train all new employees in workflows and system processes.
- Evaluating workflows and understanding changes that need to be made
- Assist Operations Supervisor with daily operational improvements
- Assist doctors in daily operations
- InCharge of sites referrals and authorizations
Administrative Support Assistant
NHPP General Pediatrics
02.2017 - 08.2019
- Files, retrieves and distributes medical correspondence, records and other related documentation
- Performs related clerical support duties.
- Reconcile and collect copays
- Maintain patient charts such as insurance information, demographics, Pharmacy information.
- Obtain consents, manage faxes, and assist patients with daily needs.
- Perform scanning of patient documentation into Electronic Medical Record (EMR), as required.
- Scheduling appointments and mange high volume of calls.
Medical Receptionist
Steinfeld & Amoona
06.2011 - 02.2017
- Lead in intake duties
- Managed authorizations for medication/refills
- Maintain inventory of office supplies and forms
- Managed site budget for all supplies
- Preparing and typing routine correspondences and reports
- Managed and resolved all customer complaints
Medical Receptionist
Associated OBGYN Care
09.2004 - 07.2010
- Answered phones and assist with scheduling
- Assisted with bookkeeping duties
- Operated daily functions such as filing, faxing, scanning, and photocopies, and handling medical records
- Assisting staff and providers in daily workflows.
- Constant one-on one interaction with passengers while providing them with excellent customer service.
Education
High School Diploma -
06.2004
Skills
- Microsoft office
- Microsoft Works
- HP24
- Soarian
- EcareNext
- AllScripts
- Referrals and Authorizations
Timeline
Administrative Support Coordinator
NHPP General Pediatrics
08.2019 - Current
Administrative Support Assistant
NHPP General Pediatrics
02.2017 - 08.2019
Medical Receptionist
Steinfeld & Amoona
06.2011 - 02.2017
Medical Receptionist
Associated OBGYN Care
09.2004 - 07.2010