Adali Villanueva
San Antonio,TX
Summary
Dynamic and dedicated professional with extensive experience in customer service at Haywire and Anchor Bar. Proven ability to effectively multitask while maintaining a welcoming environment. Skilled in cash handling and fostering customer relationships, ensuring high satisfaction levels. Trained new staff on best practices, enhancing team performance and service quality.
Overview
6
6
years of professional experience
Work History
Hostess
Haywire
02.2025 - Current
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Sales Associate/Customer Service Cashier
Bed Bath & Beyond
04.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Hostess
Anchor Bar
06.2019 - 01.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Education
Bachelor of Science - Chemical Engineering
UTSA
05-2027
Engineering
Northwest Vista College
San Antonio, TX12-2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Timeline
Hostess
Haywire
02.2025 - Current
Sales Associate/Customer Service Cashier
Bed Bath & Beyond
04.2021 - 05.2022
Hostess
Anchor Bar
06.2019 - 01.2021
Bachelor of Science - Chemical Engineering
UTSA
Engineering
Northwest Vista College
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