Adalynn Brnak
Durango,CO
Summary
Motivated, with engaging personality and flexible approach. Upbeat, friendly and enthusiastic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker eager to secure a job that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Server
Purgatory Ski Resort
11.2022 - Current
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Credentialing Specialist
Ingenovis Health
Durango, CO
09.2023 - 12.2023
- Reviewed and processed credentialing applications to ensure accuracy, completeness, and
compliance with all accreditation standards.
- Performed initial review for new providers to determine eligibility for enrollment into the
network.
- Maintained informational resources, tracking and documenting requests for updates, certification and credentialing.
- Checked applications for missing information and organized all paperwork.
- Conducted thorough and accurate I-9 verification processes in compliance with federal
regulations.
- Resolved issues related to incomplete or inaccurate credentialing documentation promptly.
- Arrived on-site for work needed regarding strike in certain states.
- Helped answer questions online and over the phone.
Server Trainer
Blue Pan Pizza
Denver, CO
03.2019 - 08.2023
- Monitored new server performance and offered continuous support throughout training period.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Utilized effective communication techniques to support server learning and comprehension.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
Cashier/Customer Service Representative
MAD Greens
12.2017 - 03.2019
- Used POS system to enter orders, process payments and issue receipts.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Upsold additional products and services to customers, increasing revenue.
Education
No Degree - Business Administration And Management
Fort Lewis College
Durango, CO05.2025
High School Diploma -
Smoky Hill High School
Aurora, CO12.2019
No Degree - Business Administration And Management
University of Colorado Denver
Denver, COSkills
- Effective Written and Verbal Communication
- Senior Leadership Support
- Customer Relationship Management
- Problem Resolution
- Collaborative Environments
- Project Management
- Good Judgment
- Issue and Complaint Resolution
- Time Management
- Train Employees
- Team Player
- Ability to work in high stress situations
Timeline
Credentialing Specialist
Ingenovis Health
09.2023 - 12.2023
Server
Purgatory Ski Resort
11.2022 - Current
Server Trainer
Blue Pan Pizza
03.2019 - 08.2023
Cashier/Customer Service Representative
MAD Greens
12.2017 - 03.2019
No Degree - Business Administration And Management
Fort Lewis College
High School Diploma -
Smoky Hill High School
No Degree - Business Administration And Management
University of Colorado Denver
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