Adalynn Glory
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Erewhon. Skilled in strategic planning and complex problem-solving, adept at fostering team collaboration and driving productivity improvements. Achieved significant reductions in customer complaints through effective staff training and development. Proficient in shipping software and payroll administration, demonstrating a commitment to operational excellence and team leadership.
Overview
10
10
years of professional experience
Work History
Manager
Fountain Of Truth LLC
2016.12 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed driver schedules and assignments, promoting work-life balance while maintaining optimal productivity levels.
- Enhanced routing efficiency by analyzing and optimizing daily delivery routes.
- Established strong relationships with carriers to negotiate competitive rates and improve service quality.
- Streamlined communication between drivers, dispatchers, and customers to ensure timely deliveries and efficient problem resolution.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
- Organized driver's hours and sent to pay role.
Front End Supervisor
Erewhon
2014.02 - 2016.12
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
No Degree - Early Childhood Education
West Shore Community College
Scottville, MIHigh School Diploma -
City of Angels
Los Angeles, CA05.2015
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Operations Management
- Staff Development
- Computer Skills
- Multitasking efficiency
- Payroll Administration
- Shipping Software
Timeline
Manager
Fountain Of Truth LLC
2016.12 - Current
Front End Supervisor
Erewhon
2014.02 - 2016.12
No Degree - Early Childhood Education
West Shore Community College
High School Diploma -
City of Angels
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