Adam Adorno
North Port,FL
Summary
With over 14 years of logistics, customer service, and retail experience, I possess a strong desire to expand my skill set and explore new opportunities. My expertise lies in delivering exceptional customer experiences and ensuring satisfaction at every touchpoint. As a quick learner, I thrive in accepting responsibilities and executing tasks efficiently. By consistently demonstrating hard work and dedication, I boost team morale and consistently exceed goals. My proven ability to promote products and drive revenue growth through effective communication and sales recommendations sets me apart. Additionally, I am highly organized, reliable, and experienced in setting up displays, restocking shelves, and providing knowledgeable assistance to in-store customers. Through unparalleled support, I foster store loyalty and contribute to overall success.
Overview
11
11
years of professional experience
Work History
Field Sales Representative
Monster Brewing Company
02.2022 - Current
- Increased sales revenue by developing and maintaining strong relationships with clients within assigned territory.
- Conducted product samplings to educate customers and buyers on brands value, flavor qualities and product knowledge.
- Maintained responsibility for 3,248 accounts within assigned territory, consistently touching base with key accounts to assess needs and satisfaction.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
- Improved product visibility through strategic placement of promotional materials and in-store displays.
- Visited key customers repeatedly to promote retention and relationships.
Sales Representative
Brown Distribution
03.2018 - 10.2021
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Fostered relationships with customers to expand customer base and retain business
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Built and maintained relationships with peers and upper management to drive team success
- Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers
- Communicated effectively with clientele to maintain customer satisfaction and loyalty
- Collaborated with other sales team members to share selling strategies and gain new insights
- Consistently earned top performer out of 4 sales team members for exceeding sales goals.
Assistant Store Manager
Crown Wine & Spirits
10.2017 - 03.2018
- Assisted in continuous development of effective store associates to achieve desired sales and results
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Oversaw aspects of maintenance, inventory and daily activity management
- Delegated assignments based on team strengths to optimize floor coverage and service levels
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales
- Reviewed inventory and sales records to prepare reports for management and budget departments
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Bartender and Bottle Shop Employee
Great Western Hotel
01.2017 - 06.2017
- Assisted customers and provided excellent customer service
- Educated customers on product and service offerings
- Kept work areas clean and neat for professional appearance and optimal performance
- Counted and stocked different types of merchandise to comply with inventory control tag requirements
- Examined packages and goods for damage and notified vendors of replacement needs
- Used register system to ring up customer purchases, process payments and issue receipts
- Escorted customers to products and pointed out complementary items to boost store sales.
Merchandiser Lead/ Sales Team Member
Total Wine & More, Boynton Town Center
09.2015 - 07.2016
- Communicating with staff and management team of upcoming shipment breakdown and procedures
- Training staff on sales techniques, product information, and merchandiser procedures
- Took initiative in updating standards and practices for our business
- Planning and organizing for shipment throughout the week
- Restocking product, organizing displays, organizing overstock
- Customer service, intermediate knowledge of products, and multitasking projects
- Developing cleaning plan for closings and workload sharing for nightly cleanup.
Receiving Manager
Barnes and Noble Booksellers, Boynton Commons
03.2014 - 10.2015
- Management of receiving team members, problem solving for shipment flow and keeping rest of management team informed of ongoing or upcoming opportunities
- Maintaining the appearance of the stockroom, keeping shipments and product in order and proper organization
- Receiving/sending daily shipments, unloading/sorting of merchandise, organizing current and future product to processed to the sales floor, keep detailed records of amounts/types of boxes, knowledge of current/future merchandise, and processing of customer orders to and from the store
- Knowledge of product on the sales floor, such as location, amount in inventory, cleanliness of sales floor, speedy and gracious customer service.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL06.2008
Skills
- B2B and B2C sales
- Product management and pricing
- Product and service knowledge
- Sales development
- Product merchandising and distribution
- Beer Industry knowledge
- Account management
- Sales Reporting
- IDIG VIP and Nielsen data knowledge
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Promoted from Merchandiser to Sales Representative, in less than 12-months
- Increased C-store and independent revenue 70% in 2019.
- 2020: 98% of goal attainment to plan. Only Craft Beer Sales.
- Managed Highest Volume Route of South Florida including South, Beach, Brickell, Coral Gables, and Hialeah
- 2022 largest salary increase due to task completion with CANarchy(Monster Brewing Company)
Activities
- National Collegiate Honor Society Member, Alumni Association
- 3rd place winner of Homebrewing Competition. Raleigh, NC
Timeline
Field Sales Representative
Monster Brewing Company
02.2022 - Current
Sales Representative
Brown Distribution
03.2018 - 10.2021
Assistant Store Manager
Crown Wine & Spirits
10.2017 - 03.2018
Bartender and Bottle Shop Employee
Great Western Hotel
01.2017 - 06.2017
Merchandiser Lead/ Sales Team Member
Total Wine & More, Boynton Town Center
09.2015 - 07.2016
Receiving Manager
Barnes and Noble Booksellers, Boynton Commons
03.2014 - 10.2015
Bachelor of Arts - Psychology
Florida International University
Similar Profiles
Jesus LopezJesus Lopez
Shift Leader/Supervisor at Monster Brewing CompanyShift Leader/Supervisor at Monster Brewing Company
David BradleyDavid Bradley
South Carolina Market Manager at Monster BrewingSouth Carolina Market Manager at Monster Brewing
Christopher JohnsonChristopher Johnson
Packaging Technician at Monster Brewing Co.Packaging Technician at Monster Brewing Co.