Adam Dopps
Lakewood,WA
Summary
A metrics-driven leader with 20+ years of multi-unit hospitality, logistics, and facilities optimization experience. Expert in cultivating premier guest environments, managing property compliance, and coordinating omni-channel marketing. Ready to deliver exceptional guest satisfaction, grounds stewardship, and efficient office administration in a customer-centric Workamper role.
Overview
25
25
years of professional experience
Work History
LLC Owner, Manager
Atomic Starburst Antiques LLC
Lakewood, WA
11.2024 - 08.2026
- Launched and managed a multi-channel retail enterprise specializing in curated vintage mid-century modern furniture, dinnerware, glassware, and vinyl media.
- Developed targeted sourcing strategy to evaluate, acquire, and authenticate mid-century modern furniture and rare collectibles from estate liquidations, auctions, and private collections.
- Optimized multi-platform digital sales channels (e.g., website, Etsy, eBay, social media marketplaces) to enhance regional and national market presence.
- Championed a customer-first service approach, delivering attentive, high-touch support that built an active community of repeat clients.
LLC Owner, Manager
South Sound Final Mile LLC
Lakewood, WA
06.2020 - 09.2024
- Directed business financial, logistical, and operational functions for independent fast-paced package-delivery corporation in strategic partnership with Amazon Logistics.
- Tracked fleet performance, regulatory requirements, and customer service standards while using logistics software and GPS dispatch systems to improve route efficiency and KPI compliance.
- Coordinated asset protection, preventative vehicle maintenance scheduling, and facility safety procedures to minimize downtime and control overhead for up to 50 vehicles.
- Orchestrated recruitment, interviewing, background checks, and onboarding pipelines to staff and retain a workforce of 70+ active employees and drivers.
- Created and delivered comprehensive training programs for defensive driving, route optimization, and customer service; coached shift supervisors and dispatchers on scorecard accountability.
- Led workplace accident response protocols, dispute resolution initiatives, and vendor-partner communications to protect corporate financial health and preserve contract standing.
- Managed payroll integration, HRIS accuracy, and regulatory compliance through close coordination with legal counsel and third-party vendors.
Franchise Business Consultant
Taco Del Mar
Tacoma, WA
05.2018 - 03.2020
- Orchestrated operational excellence, brand alignment, and financial profitability across a cross-border portfolio of 32 franchise restaurant locations throughout the United States and Canada.
- Acted as the primary strategic partner and corporate liaison for independent franchise owners, driving systemic compliance, supply chain execution, and localized revenue growth.
- Educated clients on best practices for effective franchise management, resulting in improved operational success.
- Advised franchise locations on targeted marketing strategies, leading to increased sales growth.
- Assessed Taco Del Mar franchise sites for compliance with brand standards and cleanliness, ensuring operational consistency.
- Communicated corporate updates and operational changes to franchise teams, driving change and ensuring alignment with company objectives.
Owner Manager
Defiant Goldfish
08.2013 - 12.2017
- Spearheaded the end-to-end commercial development and historic environmental remediation of a hazardous property, successfully transitioning the site into a fully operational, family friendly pizza and pub concept.
- Directed 100% of day-to-day operations, supervising staff scheduling, inventory procurement, POS systems, and strict labor management.
- Conceptualized and executed the comprehensive brand launch, visual interior design, menu presentation, and service workflows to maximize table turnover and guest loyalty.
- Identified new opportunities for growth, expansion, and diversification by expanding hours and adding coffee and baked goods.
Business Consultant
The Little Gym International
06.2008 - 08.2013
- Managed 39 client gyms across nine southeastern states, resulting in 14% budget surplus in 2013 and 11% in 2012. Conducted weekly phone calls and yearly site visits to enhance service delivery and optimize business planning, staffing, marketing, scheduling, cash flow, labor cost, and P&L strategies. Received Exceeds ratings on last two annual reviews, reflecting consistent high performance.
- Guided franchise owners in overcoming operational challenges and improving business planning for The Little Gym.
- Analyzed membership trends to identify growth opportunities and recommended enrollment strategies for family programs, enhancing engagement.
- Coordinated support for class scheduling and staffing across locations, optimizing center operations.
Operations Manager
Bed Bath & Beyond
10.2006 - 05.2008
- Oversaw operations and merchandising for 35,000 sq. ft. store, driving $10 million in annual sales.
- Directed store operations for Bed Bath & Beyond, ensuring daily workflows met company standards and enhanced customer experience.
- Managed inventory control for Bed Bath & Beyond, overseeing merchandise receiving and replenishment to maintain stock levels.
- Scheduled associates for effective sales floor coverage and operational support in cashier and backroom tasks.
Franchise Consultant/Director of Training
Garlic Jims
07.2005 - 08.2006
- Collaborated with new owners on hiring, training, and pre-opening marketing, ensuring operational readiness for successful launches. Partnered with corporate units to develop managers, drive sales growth, and enhance customer service standards. Engaged in franchise sales to support expansion and recruitment efforts.
- Provided operational guidance to franchisees, ensuring adherence to Garlic Jim’s restaurant standards to enhance service quality.
- Analyzed franchise performance reports to identify compliance gaps, facilitating corrective actions for operational improvements.
District Manager
Papa Johns
03.2001 - 07.2005
- Recruited, trained, and mentored a high-performing team of General Managers on rigorous corporate hospitality metrics, ensuring absolute adherence to top-tier service, food quality, and pristine facility cleanliness standards.
- Managed P&L for 5 to 7 pizza delivery units, achieving bonus goals and implementing cost controls while enhancing sales and controllable profits.
- Monitored real-time labor metrics, supply chain orders, and inventory controls to maintain peak operational efficiency and eliminate waste.
Skills
- Customer Service
- Staff Training & Coaching
- Relationship Building
- Logistics Management
- Team Leadership & Management
- Clear Written and Verbal Communication
- Profit & Budget Management
- Regulatory & EPA Compliance
- Adaptive Decision Making
- Asset & Property Stewardship
- POS & Office Systems
- Fleet/Asset Management
Timeline
LLC Owner, Manager
Atomic Starburst Antiques LLC
11.2024 - 08.2026
LLC Owner, Manager
South Sound Final Mile LLC
06.2020 - 09.2024
Franchise Business Consultant
Taco Del Mar
05.2018 - 03.2020
Owner Manager
Defiant Goldfish
08.2013 - 12.2017
Business Consultant
The Little Gym International
06.2008 - 08.2013
Operations Manager
Bed Bath & Beyond
10.2006 - 05.2008
Franchise Consultant/Director of Training
Garlic Jims
07.2005 - 08.2006
District Manager
Papa Johns
03.2001 - 07.2005