Adam Ellickson
Madison,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Provider Support Specialist
Exact Sciences
Madison, WI
12.2019 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
Customer Service Representative
Quartz Health Solutions
Sauk City, WI
05.2016 - 10.2019
- Maintain customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answer constant flow of customer calls with up to 10 calls in queue.
- Respond to customer requests for products, services and company information.
- Provide primary customer support to internal and external customers in fast-paced environment.
Captioning Assistant
Captel
Madison, WI
07.2013 - 04.2016
- Provided quick and accurate captions from telephone conversations of Captioned Telephone clients.
- Fixed errors using a keyboard by typing proper corrections.
- Coached new employees in training.
- Monitored technical issues on calls and reported to a member of administration.
Education
Bachelor of Science - Health Human Performance & Recreation
University of Wisconsin Whitewater
Whitewater, WI12.2011
High School Diploma -
Waunakee High School
Waunakee, WI06.2006
Skills
- Complaint resolution
- Professional telephone demeanor
- Excellent listening skills
- Creative problem solving
- Empathy and patience
- Teamwork and collaboration
Timeline
Provider Support Specialist
Exact Sciences
12.2019 - Current
Customer Service Representative
Quartz Health Solutions
05.2016 - 10.2019
Captioning Assistant
Captel
07.2013 - 04.2016
Bachelor of Science - Health Human Performance & Recreation
University of Wisconsin Whitewater
High School Diploma -
Waunakee High School