Adam Epps
Goffstown
Summary
Motivated customer service professional with experience in cash handling, POS troubleshooting, and high-volume front-end operations. Known for strong work ethic, effective bagging and checkout accuracy, and the ability to train new team members. Skilled in resolving customer concerns at the service desk and contributing both a reliable team member and a capable team leader.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Market Basket
07.2025 - Current
- Assisted customers with questions, ensuring a positive and haste shopping experience.
- Handled cash drawers accurately and efficiently, maintaining speed and professionalism.
- Resolved customer complaints promptly, enhancing satisfaction.
- Processed returns and exchanges according to store policies, maintaining compliance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
Front End Associate
Hannaford Supermarket
12.2024 - 06.2025
- Operated cash register efficiently, processing transactions and managing cash accurately.
- Assisted customers in locating products and answering inquiries to enhance shopping experience.
- Engaged in ongoing training to learn new products and services, enhancing product knowledge for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Market Basket
04.2023 - 12.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selection, enhancing shopping experience.
- Maintained accurate cash register balances throughout shifts, ensuring financial integrity.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
No Degree -
Goffstown High School
Goffstown, NH06-2026
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- POS system operation
Timeline
Customer Service Associate
Market Basket
07.2025 - Current
Front End Associate
Hannaford Supermarket
12.2024 - 06.2025
Cashier
Market Basket
04.2023 - 12.2024
No Degree -
Goffstown High School