Adam Fletcher
Leesville,SC
Summary
Accomplished professional with a proven track record in the logistics and retail management sectors, notably with McLane Foodservice. Expert in enhancing operational efficiency and customer satisfaction through exceptional problem-solving and teamwork skills. Demonstrated ability to streamline processes, achieving significant cost savings and fostering strong team collaboration.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Delivery Driver
Domino's Supply Chain
West Columbia, SC
09.2022 - Current
- Safely and efficiently operated commercial vehicles to deliver foodservice products to clients, ensuring on time deliveries and customer satisfaction.
- Managed loading and unloading processes, adhering to all safety protocols and regulations to prevent damage to goods and maintain vehicle intergrity.
- Utilized GPS and route optimization techniques to plan most efficient delivery routes, reducing fuel consumption and time on the road.
- Maintained accurate records of deliveries, mileage, and vehicle inspections in compliance with company and regulatory requirements.
- Collaborated with warehouse staff and management to streamline logistics operations, contributing to improved efficiency and cost savings.
Delivery Specialist
McLane Foodservice
Concord, NC
08.2019 - 09.2022
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
- Assisted in warehouse operations for streamlined loading and unloading processes, increasing productivity levels.
Transportation Supervisor
McLane Foodservice
Concord, NC
09.2014 - 08.2019
- Managed routing, driver supervision and DOT compliance.
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Fostered a culture of continuous improvement within the team by encouraging feedback from drivers on ways to enhance operational efficiency.
- Managed new driver hire training program, promoting safe driving and working safe initiative.
Delivery Specialist
McLane Foodservice
Concord, NC
08.2012 - 09.2014
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Fostered positive working relationships with regular customers.
- Maintained clean and orderly appearance while on shift.
- Operated vehicle safely in highly congested areas with no traffic violations.
Delivery Driver
Coca Cola
Charlotte, NC
02.2011 - 08.2012
- Completed on-time deliveries by choosing best and most efficient routes.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
Assistant Manager
Target Corporation
Charlotte, NC
08.2006 - 02.2011
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Manager
Walgreen's
Huntersville, NC
10.2004 - 08.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Logistics Management And Marketing
Central Michigan University
Mount Pleasant, MI08.2004
Skills
Customer Service
Teamwork and Collaboration
Attention to Detail
Time Management
Dependable and reliable
Problem-Solving
Certification
CDL Class A license
Timeline
Delivery Driver
Domino's Supply Chain
09.2022 - Current
Delivery Specialist
McLane Foodservice
08.2019 - 09.2022
Transportation Supervisor
McLane Foodservice
09.2014 - 08.2019
Delivery Specialist
McLane Foodservice
08.2012 - 09.2014
Delivery Driver
Coca Cola
02.2011 - 08.2012
Assistant Manager
Target Corporation
08.2006 - 02.2011
Assistant Manager
Walgreen's
10.2004 - 08.2006
Bachelor of Science - Logistics Management And Marketing
Central Michigan University