Adam Gathungu
Saint Louis,MO
Summary
Experienced in customer service roles for the past decade, successfully managing a high volume of calls daily, averaging 50-60 calls. Expertise lies in diffusing difficult situations, resolving customer issues, and ensuring utmost satisfaction. Recognizes unique needs and concerns of each customer, consistently striving to attentively listen and cater to specific requirements. Embraces challenges as a dedicated and hardworking individual. Known for open and honest approach, deeply passionate about work and delivers results efficiently.
Overview
10
10
years of professional experience
Work History
Delivery Driver
DoorDash
02.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Manager
Kzk Beauty Supply Store
Saint Louis, MO
05.2019 - 01.2022
- Recruited, trained, and supervised store employees
- Generated repeat business by providing honest and confident recommendations and feedback to customers regarding products
- Responsible for inventory control, stocking and restocking shipments when received.
Call center agent
Integral Resources
Columbia, MO
04.2018 - 05.2019
- Responsible for providing high-quality, personal interaction with donors that is compelling and persuasive for the purpose of allowing donors to make informed giving decisions
- Taking part in training and other learning opportunities to expand knowledge of company and position.
Teller/ Video teller
Landmark Bank
Columbia, MO
10.2016 - 03.2018
- Processed standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, correcting discrepancies
- Informed clients about bank products that could meet their needs and referred them to financial specialists
- Worked well in a fast-paced big bank environment, including an office inside a bank branch, a centralized corporate banking location and remotely from home.
Financial Representative Intern
Northwestern Mutual
Saint Louis, MO
05.2016 - 09.2016
- Analyzed financial information obtained from clients to determine strategies in investments, insurance coverage, cash management, and other areas to help achieve financial goals
- Established a substantial client base through persistent networking, phoning, and scheduling meetings
- Developed time management, budgeting and listening skills by running my own business as a college intern.
Supervisor
University of Missouri Convenience Store
Columbia, MO
08.2014 - 04.2016
- Responsible for training new employees
- Balanced cash drawers and also checked out customers while providing friendly customer service
- Daily maintenance work to ensure store was stocked and well organized, performed cleaning duties, prepared products for sale and additional services needed.
Education
Bachelor of Science - General studies
University of Missouri-Columbia
01.2019
Skills
- Financial Management
- Business Administration
- Marketing
- Policy Implementation
- Performance Management
- Team Leadership
- Staff Management
- Time Management
- Staff Training and Development
- Sales Techniques
Volunteer
VITA (Volunteer Income Tax Assistance) January 2018- May 2019
· Provided free tax service to qualified individuals and families.
· Interviewed taxpayers to fill out intake sheet used to ensure complete information regarding clients.
· Filled out electronic forms for both federal and state tax returns using TaxSlayer Pro.
Timeline
Delivery Driver
DoorDash
02.2022 - Current
Manager
Kzk Beauty Supply Store
05.2019 - 01.2022
Call center agent
Integral Resources
04.2018 - 05.2019
Teller/ Video teller
Landmark Bank
10.2016 - 03.2018
Financial Representative Intern
Northwestern Mutual
05.2016 - 09.2016
Supervisor
University of Missouri Convenience Store
08.2014 - 04.2016
Bachelor of Science - General studies
University of Missouri-Columbia