Adam Hernandez
Huntsville,AL
Summary
Dedicated team leader with a strong focus on customer service and cash handling. Proven ability to enhance customer satisfaction and train new staff, ensuring efficient operations and a positive shopping experience.
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
The Peach Cobbler Factory
Huntsville, AL
08.2024 - 05.2026
- Supervised daily cash register operations, ensuring accurate transactions and customer satisfaction.
- Trained and mentored new cashiers on best practices and company policies.
- Implemented efficient checkout processes to reduce wait times during peak hours.
- Resolved customer inquiries and complaints, enhancing overall service quality.
- Monitored inventory levels to ensure adequate stock for high-demand items.
- Maintained compliance with cash handling procedures, minimizing discrepancies in daily reports.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Line Cook
Valley Hill Golf Course
Huntsville, AL
05.2023 - 08.2024
- Prepared high-quality dishes following standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen stations to comply with health regulations.
- Collaborated with team members to ensure timely order completion during peak service hours.
- Assisted in inventory management, ensuring stock levels met operational needs without waste.
- Trained new staff on food preparation techniques and safety protocols to enhance team efficiency.
Line Cook
Robert Trent Jones Golf Trail
Owens Cross Roads, AL
08.2023 - 05.2024
- Monitored cooking times and temperatures for optimal food quality and consistency.
- Implemented process improvements that reduced prep times while maintaining dish quality standards.
- Coordinated with front-of-house staff to streamline communication and improve customer satisfaction.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Bakery Cashier
DJs Pizza
Huntsville, AL
03.2021 - 03.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in inventory management by restocking shelves and monitoring product levels.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness of work area to ensure compliance with health and safety regulations.
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
- Handled customer inquiries, complaints, and special requests professionally and effectively.
- Assisted in inventory management by conducting regular stock checks and updating records accordingly.
Education
High School Diploma -
Grissiom High School
Huntsville, ALSkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Flexible schedule
- Store opening and closing
- Positive attitude
- Team management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
The Peach Cobbler Factory
08.2024 - 05.2026
Line Cook
Robert Trent Jones Golf Trail
08.2023 - 05.2024
Line Cook
Valley Hill Golf Course
05.2023 - 08.2024
Bakery Cashier
DJs Pizza
03.2021 - 03.2023
High School Diploma -
Grissiom High School