Adam Keller
Noblesville,IN
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Competent Telecommunications Technician bringing twelve years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Premises Technician
AT&T
11.2011 - Current
- Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
- Enhanced system performance for clients through regular maintenance of network infrastructure and equipment.
- Ensured optimal service quality by conducting thorough inspections and tests after installations or repairs.
- Increased customer retention through professional communication, addressing concerns, and providing prompt solutions to problems.
- Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.
- Achieved timely completion of installation projects by effectively managing work schedules and prioritizing tasks.
- Provided training to customers to enhance use and understanding of network systems.
Education
No Degree - Electrical Engineering
Purdue University
West Lafayette, INNo Degree - Computer Science
Indiana University - Purdue University Indianapolis
Indianapolis, INSkills
- Customer Service Experience
- Mathematical Aptitude
- Dispute Resolution
- Superior Troubleshooting Skills
- Fiber Optic Splicing
- Educating Customers
- Installation and Maintenance
Accomplishments
3x Director's Award
Certification
Fiber Optic Assosiation - Certified Fiber Optic Technician
References
References available upon request.
Timeline
Premises Technician
AT&T
11.2011 - Current
No Degree - Electrical Engineering
Purdue University
No Degree - Computer Science
Indiana University - Purdue University Indianapolis