Adam McAllister
Poughkeepsie,NY
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Restaurant General Manager
Haza Bell
Poughkeepsie, NY
09.2023 - Current
- Directed daily operations for a high-volume restaurant generating over $3.5+ million in annual sales.
- Led, coached, and developed a team of 35+ employees and managers to achieve operational goals.
- Managed hiring, training, scheduling, payroll, and performance evaluations to maintain a productive workforce.
- Controlled inventory, food costs, and labor expenses while ensuring profitability and operational efficiency.
- Maintained compliance with all food safety, sanitation, and workplace safety standards.
- Analyzed sales and operational reports to identify opportunities and improve business results.
- Built a positive team culture focused on accountability, guest satisfaction, and employee development.
Marketing Manager
JAMac Marketing
New York, NY
05.2020 - 05.2026
- Employee Management & Motivation: Led and motivated team of 25 employees, boosting productivity by 20% and maintaining 92% engagement rate in quarterly reviews.
- Task Management: Efficiently performed and completed average of 35 tasks weekly, outpacing company expectations by 15%.
- Conflict Resolution: Proactively mediated and resolved 10+ staff conflicts quarterly, fostering harmonious workplace environment and reducing HR interventions by 30%.
- Cross-training: Established cross-training program for 20 employees across three departments, enhancing team agility and increasing departmental performance by 18%.
- Employee Onboarding: Systematically onboarded and trained 40 new hires annually, reducing integration time by 25%.
- Marketing Enhancement: Designed and executed innovative marketing strategies, attracting 15% more customers quarterly and expanding business visibility by 20%.
- Marketing Enhancement: Revamped marketing strategies, attracting more customers and bolstering business promotion.
Lending Operations Associate Manager
Wells Fargo Auto
Raleigh, NC
10.2018 - 04.2023
- Collaboration with Management: Coordinated closely with General Manager, resulting in 15% improvement in addressing operational issues and 10% boost in promotional activity effectiveness.
- Operations Supervision: Led operations team of 12, ensuring 98% rate of operational excellence and consistently receiving excellent customer service ratings.
- Employee Training: Instructed and mentored 30+ employees on collaboration techniques, leading to 20% improvement in daily task completion and achieving service targets 15% faster.
- Customer Communication: Engaged with average of 50 customers weekly to gauge satisfaction levels, with feedback leading to 10% enhancement in product and service quality.
- Innovation in Operations: Introduced and implemented innovative methods and systems, slashing turnaround times by 25%.
- Cost Efficiency and Productivity: Monitored productivity of over 40 employees, implementing procedures that resulted in 15% reduction in operational costs.
- Developed systems and procedures to improve operational quality and team efficiency.
Customer Service Representative
Wells Fargo Dealer Services
Greenville, NC
06.2016 - 10.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Provided primary customer support to internal and external customers
- Recommended products to customers, thoroughly explaining details
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Handled 125 calls per day to address customer inquiries and concerns
Education
Associate of Applied Science - Computer And Information Sciences
06-2012
GED -
04-2007
Skills
- Staff Management
- Team Leadership
- Software Applications
- Staff Training
- Technical Support
- Telephone Skills
- MS Office
- Strategic Direction
- Policies And Procedures
- Restaurant Experience
Certification
- ServSafe: Food Protection Manager Certification, Taco Bell - 11/10/2023
- Registered ServSafe Proctor, ServSafe - 03/25/2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant General Manager - Haza Bell
09.2023 - Current
Marketing Manager - JAMac Marketing
05.2020 - 05.2026
Lending Operations Associate Manager - Wells Fargo Auto
10.2018 - 04.2023
Customer Service Representative - Wells Fargo Dealer Services
06.2016 - 10.2018
Dutchess Community College - Associate of Applied Science, Computer And Information
Sciences
Dutchess Community College - GED,