Adam McCloskey
Towson,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level finance position. I am also an organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals. I seek to maintain a full or part time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Education Affiliates Inc.
01.2023 - 08.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Kitchen Staff Member
Chick Fil A
09.2020 - 08.2022
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Assisted in menu planning, incorporating seasonal ingredients for fresh and innovative dishes.
Host
Olive Garden
01.2019 - 03.2020
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
BBA - Finance
Towson University
Baltimore, MD08.2025
Associate of Science - General Studies
College of Southern Maryland
La Plata, MD05.2022
Skills
- Attention to Detail
- Microsoft Excel proficiency
- Customer Service
- Relationship Building
- Strong Work Ethic
- Problem-Solving
- Data Analysis
- Analytical Thinking
- GAAP understanding
Timeline
Call Center Representative
Education Affiliates Inc.
01.2023 - 08.2023
Kitchen Staff Member
Chick Fil A
09.2020 - 08.2022
Host
Olive Garden
01.2019 - 03.2020
BBA - Finance
Towson University
Associate of Science - General Studies
College of Southern Maryland
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