Results-driven Assistant General Manager with strong expertise in staff management, operations management, and inventory control. Committed to enhancing guest experiences and driving profitability through effective staff development and budget control.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Cooper's Hawk Winery and Restaurant
Wellington, FL
12.2025 - Current
Assisted in managing daily operations to enhance guest experience and service quality.
Supported staff training initiatives to improve team performance and adherence to standards.
Coordinated inventory management processes to ensure optimal stock levels and reduce waste.
Implemented standard operating procedures for front-of-house staff to streamline service efficiency.
Participated in weekly management meetings, providing insights on operational challenges and solutions.
Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Analyzed customer feedback data to identify areas of improvement and develop solutions.
Senior Restaurant Manager
Cooper's Hawk Winery and Restaurant
Jacksonville, FL
05.2023 - 12.2025
Oversaw daily operations to ensure exceptional guest experiences and service quality.
Developed and implemented training programs for staff to enhance performance and customer engagement.
Managed inventory control systems to optimize stock levels and reduce waste.
Analyzed sales data to identify trends, drive menu adjustments, and improve profitability.
Manager of Team Member Experience
Cooper's Hawk Winery and Restaurant
Palm Beach Gardens, FL
05.2021 - 04.2023
Developed training programs for staff, enhancing team performance and efficiency.
Fostered a positive work environment, promoting teamwork and high employee morale.
Led strategic planning sessions to identify growth opportunities and enhance overall profitability.
Managed and motivated employees to be productive and engaged in work.
Maintained professional, organized, and safe environment for employees and patrons.
Server
Cooper's Hawk Winery and Restaurant
Palm Beach Gardens, FL
02.2019 - 04.2021
Trained new staff in menu knowledge and customer service techniques.
Provided exceptional dining experiences through attentive service and timely order delivery.
Collaborated with kitchen staff to ensure accurate meal preparation and presentation.
Managed multiple tables efficiently, prioritizing guest needs and enhancing satisfaction.
Server
Rappaport's Restaurant Group
Delray Beach, FL
01.2017 - 02.2019
Implemented process improvements, reducing wait times for food and beverage service.
Maintained cleanliness and organization of dining area, ensuring compliance with health standards.
Assisted in inventory management by tracking stock levels of supplies and beverages.
Resolved guest complaints promptly, fostering a positive atmosphere and loyalty to the establishment.