Summary
Overview
Work History
Education
Skills
Timeline
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Adam Moughrabi

Rochester

Summary

Dynamic Shift Manager at Mighty Taco with a proven track record in employee training and quality assurance. Enhanced team performance through effective delegation and motivation, while resolving customer issues with exceptional problem-solving skills. Committed to operational efficiency and delivering outstanding service in fast-paced environments. Offering exceptional teamwork and leadership abilities, fully prepared to thrive in fast-paced environment and learn new processes. Brings understanding of customer service principles and operational efficiency, with developing skills in team management and scheduling. Ready to use and develop communication and organizational skills in ____ role.

Overview

4
4
years of professional experience

Work History

Shift Manager

Mighty Taco
03.2025 - 08.2025
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.

Crew Member

Mighty Taco
09.2021 - 02.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.

Education

Master of Science - Cybersecurity

Rochester Institute of Technology
Rochester, NY
05-2028

Skills

  • Employee training
  • Staff motivation
  • Punctual and reliable
  • Energetic and enthusiastic
  • Delegating work
  • Quality assurance
  • Staff supervision
  • Priority management

Timeline

Shift Manager

Mighty Taco
03.2025 - 08.2025

Crew Member

Mighty Taco
09.2021 - 02.2025

Master of Science - Cybersecurity

Rochester Institute of Technology
Adam Moughrabi