Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Blink Fitness, Equinox Holdings
2024.01 - Current
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Used internal software to process reservations, check-ins and check-outs.
Collected room deposits, fees, and payments.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Helped PTs schedule and book appointments for trainings
Front Desk Clerk
UPS
2022.01 - 2022.05
Provided excellent customer service by handlings customer staff inquiries, complaints, and requests.
Promoted a positive work atmosphere through communication with coworkers and management
Responsible for outgoing mail for customer pickup
Math Tutor
Mathnasium
2021.04 - 2021.08
Explained math concepts in caring and encouraging environment to help kids thrive and learn
Assisted students with homework, test prep, and overall math skills
Established positive relationships with students and parents, fostering a supportive learning environment
Supported students with helpful study habits and exam strategies
Education
BBA - Accounting
California State Polytechnic University, Pomona
Pomona, CA
05.2026
Skills
Office Administration
Multi-Line Phone Systems
Information Protection
Registration
Timeline
Front Desk Associate
Blink Fitness, Equinox Holdings
2024.01 - Current
Front Desk Clerk
UPS
2022.01 - 2022.05
Math Tutor
Mathnasium
2021.04 - 2021.08
BBA - Accounting
California State Polytechnic University, Pomona
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