Adam Rodriguez
Corona,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Blink Fitness, Equinox Holdings
01.2024 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Helped PTs schedule and book appointments for trainings
Front Desk Clerk
UPS
01.2022 - 05.2022
- Provided excellent customer service by handlings customer staff inquiries, complaints, and requests.
- Promoted a positive work atmosphere through communication with coworkers and management
- Responsible for outgoing mail for customer pickup
Math Tutor
Mathnasium
04.2021 - 08.2021
- Explained math concepts in caring and encouraging environment to help kids thrive and learn
- Assisted students with homework, test prep, and overall math skills
- Established positive relationships with students and parents, fostering a supportive learning environment
- Supported students with helpful study habits and exam strategies
Education
BBA - Accounting
California State Polytechnic University, Pomona
Pomona, CA05.2026
Skills
- Office Administration
- Multi-Line Phone Systems
- Information Protection
- Registration
Timeline
Front Desk Associate
Blink Fitness, Equinox Holdings
01.2024 - Current
Front Desk Clerk
UPS
01.2022 - 05.2022
Math Tutor
Mathnasium
04.2021 - 08.2021
BBA - Accounting
California State Polytechnic University, Pomona