Adam Rogers
Randolph
Summary
Dynamic professional with a robust background in field service management. Skilled in leading technical teams and implementing process improvements that enhance customer satisfaction and operational efficiency. Committed to fostering collaboration and maintaining safety compliance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Field Service Manager
Dead River Company
Woodstock, VT
08.2025 - Current
- Implemented process improvements that reduced response times and increased customer satisfaction.
- Led field service operations to ensure timely customer support and equipment maintenance.
- Developed training programs for technicians, enhancing skill sets and improving service quality.
- Managed inventory control systems to optimize parts availability and reduce delays in service delivery.
- Collaborated with cross-functional teams to address technical issues and streamline service workflows.
- Established safety protocols, ensuring compliance with industry standards during field operations.
Sales Representative
TSS Associates
08.2022 - 08.2025
- Executed daily sales strategies, resulting in consistent achievement of targets.
- Managed sales inquiries through effective communication and relationship-building techniques.
- Collaborated with team members to identify customer needs and provide tailored solutions.
- Developed strong product knowledge to assist customers and enhance sales effectiveness.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Residential Energy Advisor
Dead River Company
Woodstock, VT
10.2000 - 08.2022
- Conducted comprehensive energy audits to identify potential savings opportunities for customers.
- Advised residential clients on energy efficiency solutions to reduce consumption and costs.
- Developed tailored energy management plans enhancing client satisfaction and loyalty.
- Collaborated with cross-functional teams to implement new energy-saving initiatives and technologies.
- Led training sessions on energy products, ensuring team proficiency in technical knowledge and sales techniques.
Education
Associate of Science - Agricultural Business And Management
Vermont State University
Randolph, VT05.2000
Skills
- Scheduling jobs
- Managing service operations
- Health and safety compliance
- Field operations
- Client relationships
- Tool and equipment maintenance
- Scheduling coordination
- Creating estimates
- Technical team leadership
- Teamwork and collaboration
Certification
- Vermont Gas License - GP-02338
Timeline
Field Service Manager
Dead River Company
08.2025 - Current
Sales Representative
TSS Associates
08.2022 - 08.2025
Residential Energy Advisor
Dead River Company
10.2000 - 08.2022
Associate of Science - Agricultural Business And Management
Vermont State University