Adam Scherlis

• Excellent in building rapport with clientele, utilized proven Needs Assessment prospective clientele that were experiencing financial hardships in the repayment of their Federal Student Loan Programs.
• Proven interpersonal and time-management skills, and task oriented. Ensuring talk-time was effective so that I could maximize the productivity-to-revenue goals
• Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
• Streamlined the intake process by developing and implementing efficient data collection methods for improved service delivery.
• Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
• Contributed to a reduction in client wait times by effectively managing appointment scheduling and resource allocation.
• Improved interdepartmental communication through regular updates on client progress, fostering better case management across teams.
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• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Managed a diverse portfolio of residential accounts, ensuring timely communication and effective problem resolution.
• Developed customized account plans for clients to help them achieve their business goals.
• Collaborated with sales team to identify potential upsell opportunities and expand client base in the

South Orange County territory by 48% within one

year time period.

• Branch 2 General Pest Control and Branch 3 Wood Destroying Organism Licensed by the State of California Structural Pest Board.

• Increased lead generation by implementing targeted email campaigns, personalized outreach strategies, research and networking.
• Streamlined the prospecting process for better efficiency, resulting in higher quality leads and improved conversion rates.
• Developed successful social media marketing strategies to generate new leads and expand brand visibility
• Collaborated with sales teams to ensure accurate lead tracking and timely follow-ups, enhancing overall customer experience and satisfaction.
• Motivated, Guided and Coached the Lead Generating Sales Associate Team in an effort to achieve the locations monthly, quarterly and annual sales goals.

• Boosted customer satisfaction by efficiently managing reservation inquiries and accurately booking travel arrangements.
• Maintained high-quality service standards by swiftly resolving guest issues and addressing special requests.
• Increased revenue with upselling techniques and promoting additional services or packages to guests during the reservation process.
• Contributed to a positive work environment, effectively communicating with team members and management to address concerns or share success stories.
• Successfully promoted to the Disney Aulani Sales Team in Oahu, Hawaii.

• Increased sales revenue by establishing new client relationships and nurturing existing ones.
• Developed strategic sales plans for achieving quarterly and annual targets, resulting in consistent sales growth.
• Collaborated with marketing team to create targeted promotional materials for various industries.
• Provided exceptional customer service, addressing client concerns promptly and effectively.
• Conducted market research to identify key industry trends and potential business opportunities for expansion.
• Educated clientele on how a security system can not only add value, but improve employee productivity and eliminate loss.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Managed a diverse portfolio of commercial accounts, ensuring timely communication and effective problem resolution.
• Developed customized account plans for clients to help them achieve their business goals.
• Collaborated with sales team to identify potential upsell opportunities and expanded the client base. in the Central Orange County territory by 73% within a 6 month time-period.
• Branch 2 General Pest Control and Branch 3 Wood Destroying Organism Licensed by the State of California Structural Pest Board.

• Improved regional support operations by streamlining communication and documentation processes.
• Enhanced customer satisfaction by providing timely assistance and effective solutions to their concerns.
• Optimized team performance by implementing regular training sessions, fostering collaboration, and setting clear expectations.
• Reduced response times for customer inquiries through the implementation of efficient support protocols.
• Developed strong relationships with key clients, ensuring loyalty and repeat business.