Results-driven professional with comprehensive experience in Leadership, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills. A true Coach, finds the most joy in assisting with others success.
Overview
21
21
years of professional experience
Work History
Mid Market Account Executive
Restaurant365
07.2024 - 07.2025
Cultivated relationships with mid-market clients to drive revenue growth and ensure client satisfaction.
Conducted product demonstrations, showcasing Restaurant365 solutions tailored to client needs.
Collaborated with cross-functional teams to streamline onboarding processes for new customers.
Developed sales strategies based on market analysis and competitor research to identify opportunities.
Managed sales pipeline effectively, ensuring timely follow-ups and consistent communication with prospects.
Trained junior account executives in sales techniques and product knowledge to enhance team performance.
Territory Manager/Sales Mentor/Area Sales Manager
NCR Aloha
07.2016 - 07.2024
Cold calling in the Dayton and Cincinnati markets, setting appointments and closing deals for the Aloha Point of Sale system
Work with Project Leader on shipping considerations, installation, and implementation of each system
Organized a Networking Group to maximize coverage of my territory, holding members accountable and parting ways with those who did not participate to the level of expectation set
Two-time member of the “Century Club”, awarded to Territory Managers who exceed quota for a calendar year
Promoted to Sales Mentor in July of 2021, having demonstrated ability and availability to assist in training of new BDRs and Field SDRs in the Central Region
Promoted to Area Sales Manager in February of 2022, tasked with building a team to cover Ohio/Detroit/Indiana and Kentucky.
Coaching a team of up to 12, holding weekly 1 on 1s focused on development and accountability, utilizing Salesforce, Firefly and SalesLoft as tools to enhance sales velocity
2023 results placed our team 3rd of 16 regions in site sales, generating over $5 Million in recurring revenue, despite a 60% reduction in head count.
Route Service Representative/Service Supervisor/Hospitality Sales
Morgan Linen Services, Inc
01.2011 - 07.2016
Began as a Route Service Rep, delivering linens to Hospitality clients with a customer base of 35 accounts to service as well as upselling additional products to help their business
Finished FY 2011 with the 2nd highest “Add on Sales” in the company of over 100 routes
Promoted to Service Supervisor in June of 2012
Worked directly with Branch Manager to ensure customer satisfaction by making weekly visits and telephone calls to clients
Increased Branch Revenue 8% YOY, implementing a focused sampling program developed to increase route sales
Scheduled new product deliveries, weekly assignments, and instillations, coordinating with Plant Manager, Service Manager and Sales Manager
Led weekly team meetings, as well as organizing team building exercises
Promoted to Sales Rep in 2013, responsibilities included cold calling, qualifying, and closing business in the Hospitality market, with some crossover to the Medical business
In the Sales Role from 2013-2016, finished each year at or above required goal of both revenue and site counts
In 2015, reached Sales Achiever level, one of 5 reps nationally out of 45 and the first one in the Dayton region in over 10 years
Education
Certificate - On Air Broadcasting and Production
The Ohio Center for Broadcasting
09.2001
Skills
Account management
Customer service
Teamwork and collaboration
Client relations
Strategic planning
Customer relationship management (CRM)
Contract negotiation
Revenue generation
Territory management
Leadership
Timeline
Mid Market Account Executive
Restaurant365
07.2024 - 07.2025
Territory Manager/Sales Mentor/Area Sales Manager
NCR Aloha
07.2016 - 07.2024
Route Service Representative/Service Supervisor/Hospitality Sales