Adam Terrini
Decatur,GA
Summary
Motivated project manager experienced in team leadership and customer service. Proven ability to problem-solve, analyze data for trends, and manage budgets effectively. Committed to driving improvements in project outcomes and consistently delivering timely work to a customer's satisfaction. High integrity, committed to excellence, and understands the responsibility of being on a team.
Overview
4
4
years of professional experience
Work History
Warranty Manager
Ryan Homes, NVR
Atlanta, Georgia
10.2024 - Current
- Oversaw all post-construction warranty operations for 500+ homes, ensuring prompt and high-quality service.
- Directly managed vendors and coordinated with homeowners for warranty claims - increased 10 day claim resolution rate by 7% within first 10 months in role.
- Analyzed warranty data to identify trends and issues. Compiled quarterly reports to share with senior management on areas of improvement with company staff and trade partners.
- Monitored warranty costs and negotiated with vendors to reduce expenses.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Increased customer satisfaction survey scores by 15% since taking over role.
Project Manager
Ryan Homes, NVR
Charlotte , North Carolina; Atlanta , Georgia
12.2023 - 09.2025
- Led the construction of 48 total homes from pre-construction to settlement, managing budgets, schedules, subcontractors and customer expectations.
- Delivered all projects on time and with an average budget variance of just 1.03%, consistently staying within financial targets through proactive planning and cost control.
- Served as the primary point of contact for homeowners, holding regular meetings to provide updates, gather feedback, and ensure satisfaction throughout the building process.
- Achieve 96% first-time pass rate on quality inspections, reflecting a strong commitment to workmanship, code compliance, and vendor accountability.
- Trained new hires and led vendor training sessions to improve team productivity.
Project Supervisor
Ryan Homes, NVR
Charlotte, North Carolina
01.2022 - 11.2023
- Assisted project manager with overseeing all home construction tasks.
- Completed a rigorous 12-18 month project management training program in just under 10 months, showcasing strong personal drive and efficiency.
Education
Bachelor of Arts - History
Wheaton College
Wheaton, IL12-2020
Skills
- Team leadership
- Project management
- Customer relationship management
- Budget management
- Problem solving and critical thinking
- Performance coaching
- Communication
Accomplishments
- 2x Ryan Homes Brand Promise award winner for dedication to delivering 100% complete homes.
- 2x Community Customer Experience award winner for exceptional customer service.
- Project Manager of the Quarter, January 2023
Languages
Spanish
Professional
Timeline
Warranty Manager
Ryan Homes, NVR
10.2024 - Current
Project Manager
Ryan Homes, NVR
12.2023 - 09.2025
Project Supervisor
Ryan Homes, NVR
01.2022 - 11.2023
Bachelor of Arts - History
Wheaton College