Hi, I’m
Adam Twilligear
Las Vegas,NV
Summary
Experienced Banquet Server always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers. Experienced in operating POS systems, taking orders, managing tables and maintaining smooth customer flows in fast-paced restaurants. Familiar with training new staff how to complete work quickly. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
years of professional experience
Work History
Caesars Entertainment
On-Call Banquet Server
12.2023 - Current
Job overview
- Balanced multiple responsibilities during high-volume events without compromising quality or efficiency, earning praise from supervisors and guests alike.
- Enhanced guest satisfaction by providing exceptional banquet service in a timely manner.
- Carried out professional service, retaining polite and friendly approach at all times.
Bubba Gump Shrimp Co.
Server Trainer
02.2016 - 05.2023
Job overview
- Developed and implemented comprehensive training program for new servers.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
Applebee's Neighborhood Grill & Bar
Server
04.2020 - 11.2020
Job overview
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
The Grand Lux Cafe/ Cheesecake Factory
Server
07.2012 - 11.2015
Job overview
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- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
The Flamingo Hilton Hotel And Casino
Banquet Server
11.2014 - 01.2015
Job overview
- Set up banquet tables and chairs based on event requirements.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Developed strong rapport with repeat customers, leading to increased loyalty and return business for the venue''s banquet services.
- Maintained clean and safe work environment.
Education
Las Vegas High SchoolLas Vegas, NV
High School Diploma from DS And AP
05.1995
Accomplishments
20+ Years of Server Experience. Licenced Pest Control Operator. Forklift Certification, and CDL Training.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
On-Call Banquet Server
Caesars Entertainment
12.2023 - Current
Server
Applebee's Neighborhood Grill & Bar
04.2020 - 11.2020
Server Trainer
Bubba Gump Shrimp Co.
02.2016 - 05.2023
Banquet Server
The Flamingo Hilton Hotel And Casino
11.2014 - 01.2015
Server
The Grand Lux Cafe/ Cheesecake Factory
07.2012 - 11.2015
Las Vegas High School
High School Diploma from DS And AP