Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Pacific Premier Bank
08.2020 - 11.2020
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services, and company information
Investigated and resolved customer inquiries and complaints quickly
Will Call
Prime Inc.
02.2020 - 08.2020
Resolved complaints to satisfy customers and encourage future transactions.
Built positive relationships with customers by providing exceptional customer service.
Followed standard operating procedures when handling customer problems and complaints.
Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
Airborne Infantryman
U.S. Army
08.2011 - 04.2013
Performed as fire team member during situational training exercises and infantry dismounted battle drills.
Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
Trained in use of tear gas, passive ordnance, and explosives.
Led fire team during infantry dismounted battle drills and situational training exercises.
Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
Responded to emergencies with speed, efficiency, and knowledgeable assistance.
Education
High School Diploma -
North High School
Sheboygan, WI
Skills
Order Fulfillment
Quality Control
Issue and Complaint Resolution
Complex Product Knowledge
Documentation
System Implementation
Product Promotion
Retail Sales Customer Service
Cultural Sensitivity
Conflict Mediation
Typing Proficiency
Time Management
Timeline
Customer Service Representative
Pacific Premier Bank
08.2020 - 11.2020
Will Call
Prime Inc.
02.2020 - 08.2020
Airborne Infantryman
U.S. Army
08.2011 - 04.2013
High School Diploma -
North High School
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