Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adam Zitzer

Sheboygan,WI

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Pacific Premier Bank
08.2020 - 11.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information
  • Investigated and resolved customer inquiries and complaints quickly

Will Call

Prime Inc.
02.2020 - 08.2020
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Built positive relationships with customers by providing exceptional customer service.
  • Followed standard operating procedures when handling customer problems and complaints.
  • Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.

Airborne Infantryman

U.S. Army
08.2011 - 04.2013
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
  • Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
  • Trained in use of tear gas, passive ordnance, and explosives.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
  • Responded to emergencies with speed, efficiency, and knowledgeable assistance.

Education

High School Diploma -

North High School
Sheboygan, WI

Skills

  • Order Fulfillment
  • Quality Control
  • Issue and Complaint Resolution
  • Complex Product Knowledge
  • Documentation
  • System Implementation
  • Product Promotion
  • Retail Sales Customer Service
  • Cultural Sensitivity
  • Conflict Mediation
  • Typing Proficiency
  • Time Management

Timeline

Customer Service Representative

Pacific Premier Bank
08.2020 - 11.2020

Will Call

Prime Inc.
02.2020 - 08.2020

Airborne Infantryman

U.S. Army
08.2011 - 04.2013

High School Diploma -

North High School
Adam Zitzer