Adam Zitzer
Sheboygan,WI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Pacific Premier Bank
Denver, CO
08.2020 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information
- Investigated and resolved customer inquiries and complaints quickly
Will Call
Prime Inc.
Denver, CO
02.2020 - 08.2020
- Resolved complaints to satisfy customers and encourage future transactions.
- Built positive relationships with customers by providing exceptional customer service.
- Followed standard operating procedures when handling customer problems and complaints.
- Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
Airborne Infantryman
U.S. Army
Fayetteville, NC
08.2011 - 04.2013
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Trained in use of tear gas, passive ordnance, and explosives.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
Education
High School Diploma -
North High School
Sheboygan, WISkills
- Order Fulfillment
- Quality Control
- Issue and Complaint Resolution
- Complex Product Knowledge
- Documentation
- System Implementation
- Product Promotion
- Retail Sales Customer Service
- Cultural Sensitivity
- Conflict Mediation
- Typing Proficiency
- Time Management
Timeline
Customer Service Representative
Pacific Premier Bank
08.2020 - 11.2020
Will Call
Prime Inc.
02.2020 - 08.2020
Airborne Infantryman
U.S. Army
08.2011 - 04.2013
High School Diploma -
North High School
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