Adama Bah
United States,Nyc
Summary
Dedicated customer service professional with work ethic and integrity, refined at Wingstop. Established professionally in cash handling and maintaining , while making strong customer relationships. Skilled in conflict resolution and user experience improvement, consistently delivering superior service and support to promote customer retention.
Overview
5
5
years of professional experience
Work History
Cashier
Wingstop
88 East Burnside
02.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Associate
Forever 21
34 Street Penn Station
05.2023 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Customer Service Representative
Ami Hair Braiding
11435
10.2020 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Frederick Douglass Academy
2581 Adam Clayton Powell Blvd New York Ny 10039Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Order taking
- Cash register operation
- Product restocking
Languages
French
Full Professional
Spanish
Limited Working
Timeline
Cashier
Wingstop
02.2024 - Current
Sales Associate
Forever 21
05.2023 - 09.2024
Customer Service Representative
Ami Hair Braiding
10.2020 - 01.2023
Frederick Douglass Academy