ADAMARIS CASTANEDA
Sacramento,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk
Rio Linda Fitness
Rio Linda, CA
06.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Intern
Sutter Health Philanthropy
Sacramento, CA
08.2019 - 03.2020
- Exceptional customer service
- Strong communication
- Accuracy and attention to details
- Organization and prioritization
- Self-motivated
- Restocked office supplies and retrieved files for staff.
- Answered incoming telephone calls, took down messages and provided information.
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
Intern
Wellspring Women's Center
Sacramento, CA
08.2016 - 04.2017
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
KEYSKILLSCertified – Makeup Artist
BARBERINGSKILLS, CONTACT, AVL Academy
Sacramento, CA
01.2019
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Applied makeup in accordance with clothing style.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Barber - Barbering
Paul Mitchell The School AtMTI College
Sacramento, CA06.2022
High School Diploma -
Cristo Rey High School
Sacramento, CA06.2020
Skills
- Customer Relations
- Cooperative Attitude
- Work Task Prioritization
- Customer Transactions
- Identification Checks
- Answering Customer Questions
- Basic Math Functions
- Billing and Payment Processing
- Customer Assistance
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Able to Lift 30 Pounds
- Front desk management
Certification
- Barbering License - 2021-2022
Timeline
Front Desk
Rio Linda Fitness
06.2021 - Current
Intern
Sutter Health Philanthropy
08.2019 - 03.2020
KEYSKILLSCertified – Makeup Artist
BARBERINGSKILLS, CONTACT, AVL Academy
01.2019
Intern
Wellspring Women's Center
08.2016 - 04.2017
Barber - Barbering
Paul Mitchell The School AtMTI College
High School Diploma -
Cristo Rey High School
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