Adan Cervacio
Santa Clarita,CA
Summary
Dynamic professional with a proven track record at AT&T, excelling in customer service. Adept at resolving disputes and enhancing client relationships, I consistently exceeded expectations in service delivery and team collaboration. Committed to quality and efficiency in all projects.
Overview
18
18
years of professional experience
Work History
Premises Technician
AT&T
Newhall, CA
08.2013 - Current
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
- Exceeded client expectations for promptness in completing assignments while maintaining the highest level of workmanship standards.
- Demonstrated flexibility in adapting to changing client needs or project requirements without sacrificing quality or efficiency.
International Sales
Natrol Inc.
Chatsworth, CA
09.2007 - 08.2013
- Traveled from Location to Location to reach customers in international markets.
- Developed relationships with clients and potential clients to improve business growth.
- Resolved issues escalated by Type departments to satisfy customers and increase confidence in Product or Service.
- Set objectives and led sales team to achieve aggressive global sales goals.
Education
Business Management
Los Angeles Mission College
Sylmar, CASkills
- Fiber optic splicing
- Hand tool proficiency
- Customer service experience
- Management experience
- Electrical wiring
- Dispute resolution
- Software configuration
- Educating customers
- System repair
- Device installation
Languages
Spanish
Native or Bilingual
Timeline
Premises Technician
AT&T
08.2013 - Current
International Sales
Natrol Inc.
09.2007 - 08.2013
Business Management
Los Angeles Mission College