Summary
Overview
Work History
Skills
Certification
Languages
Timeline
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Adan Herrera

Dale,TX

Summary

Dynamic professional with a proven track record in sales and technical roles, notably at Maxwell Ford. Excelled in building customer relationships and resolving complex issues, enhancing client loyalty. Skilled in objection handling and HVAC system diagnostics, demonstrating a unique blend of technical expertise and interpersonal skills. Achieved significant customer satisfaction through meticulous service and problem-solving abilities.


I am a very responsible person who does not like to jump from job to job. I rather give my best the opportunities given. I am an eager learner and ready to take in any roles presented to me. Not afraid of a challenge.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Professional

Maxwell Ford
02.2024 - Current
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Call customers
  • build relationships with customers
  • manage appointments
  • make sure vehicles are ready for pick up and deliver vehicles
  • negotiate

HVAC Technician

Airco Mechanical Llc Spokane Heating Repair
03.2019 - 01.2024
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Manage employees
  • Prepare schedules and payroll for employees.
  • Prepared budget
  • Ensure material we needled was available.
  • Made sure we met OSHAs requirements
  • Analyze blueprints and teach others on how to read them
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.

Plumber Apprentice

Triad Mechanical
01.2013 - 02.2019
  • Collaborated with contractors, electricians, and other trade professionals for smooth coordination during multi-disciplinary projects.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Effectively communicated with clients regarding their needs while providing clear explanations about necessary repairs or replacements.

Skills

  • Objection handling
  • Sales expertise
  • Upselling and cross selling
  • Closing techniques
  • Managing appointments
  • Finding vehicles for customers
  • Working with challenged credit customers and ensuring proper documentation is met
  • Building relationships with customers
  • Representing the companies values
  • Answering phone calls and leads
  • Sending videos to customers
  • Follow up with previous customers
  • Managing proper delivery of vehicles
  • Coordinating accessories or repairs of vehicles

Certification

OSHA30 Certificate and other certifications needed to perform and manager as a HVC Technician.


I am a certified to sell New Fords.


CPO certified and EV certified.



Languages

Spanish
English
Native or Bilingual

Timeline

Sales Professional

Maxwell Ford
02.2024 - Current

HVAC Technician

Airco Mechanical Llc Spokane Heating Repair
03.2019 - 01.2024

Plumber Apprentice

Triad Mechanical
01.2013 - 02.2019

OSHA30 Certificate and other certifications needed to perform and manager as a HVC Technician.


I am a certified to sell New Fords.


CPO certified and EV certified.



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Adan Herrera