Adaria Hopkins
Elkridge,MD
Summary
Human resources professional prepared to contribute valuable experience in talent acquisition, employee engagement, and compliance. Valued for fostering teamwork and consistently achieving results through adaptability and reliability. Proficient in conflict resolution and strategic planning.
Overview
9
9
years of professional experience
Work History
Human Resource Specialist
Internal Revenue Service
Lanham, MD
07.2023 - 09.2025
- Provide HR support in a variety of functions, including recruitment, onboarding, employee relations, and performance management.
- Managed over 200 applicants per day.
- Assist in the development and implementation of HR policies and procedures to ensure compliance with federal regulations.
- Developed and implemented employee onboarding programs to enhance new hire integration processes.
- Collaborate with various departments to streamline HR processes and improve operational efficiency.
- Conducted thorough audits of personnel files to ensure compliance with federal regulations and internal policies.
- Respond to inquiries from employees and management, offering solutions to HR-related concerns.
- Support training programs to ensure employees understand and adhere to HR policies and best practices.
- Maintain and update employee records, ensuring accuracy and confidentiality.
Lead Reimbursement Specialist
Maxim Healthcare Services
Columbia, MD
08.2021 - 07.2023
- (40 hrs/week)
- Develop and submit accurate, clean claims to third-party payers and patients.
- Handle explanations of benefits and resolve claims rejections by gathering necessary information from carriers and patients.
- Ensure all required admission forms and Medicare waivers are obtained for processing.
- Gather and verify insurance benefits and manage monthly collections and Days Sales Outstanding (DSO).
- Communicate effectively with team members and document activities in progress notes.
- Provide oversight during new hire onboarding and facilitate training on systems and benefits laws.
- Resolve complex HR and training-related issues and provide updates to management on new hire progress.
- Led reimbursement initiatives to enhance claims processing efficiency and accuracy.
- Mentored junior specialists in regulatory compliance and best practices for reimbursement.
Lead Cashier
D’s Juice Bar
Baltimore, MD
05.2018 - 08.2018
- (Part-Time)
- Ensured fast-paced, efficient customer service and handled all customer inquiries and complaints.
- Managed over 2 employees
- Managed employee schedules, delegated tasks, and maintained personnel files.
- Trained new hires and coordinated merchandise displays to enhance customer engagement.
- Monitored budgetary operations to ensure financial efficiency.
- Supervised daily cash handling processes to ensure accuracy and efficiency.
- Trained and mentored new cashiers on operational procedures and customer service standards.
- Managed inventory levels, coordinating with suppliers to maintain optimal stock of products.
- Resolved customer inquiries and complaints effectively, fostering a positive service environment.
Lead Sales Associate
Carter’s
Columbia, MD
05.2016 - 08.2017
- (40 hrs/week)
- Delivered exceptional customer service and assisted customers in selecting products.
- Maintained customer profiles and provided tailored sales information, leading to increased customer loyalty and repeat sales.
- Conducted interviews, developed training plans, and facilitated employee orientations.
- Prepared performance evaluations and exit interviews, ensuring seamless employee transitions.
- Supported store management with complex HR issues and contributed to employee retention strategies.
Education
Bachelor of Arts (BA) - Criminal Justice & Political Science
Frostburg State University
Frostburg, MD05.2021
Skills
- Customer relations
- HR policies and procedures
- Training and mentoring
- Training development
- Pre-employment screening
- Employee relations
- Employee onboarding
- Microsoft Office
- Data evaluation
- Organizational development
- Confidential document control
- HR software proficiency
Timeline
Human Resource Specialist
Internal Revenue Service
07.2023 - 09.2025
Lead Reimbursement Specialist
Maxim Healthcare Services
08.2021 - 07.2023
Lead Cashier
D’s Juice Bar
05.2018 - 08.2018
Lead Sales Associate
Carter’s
05.2016 - 08.2017
Bachelor of Arts (BA) - Criminal Justice & Political Science
Frostburg State University