Adassa Salazar
Las Vegas,NV
Summary
Dynamic and results-driven Shift Lead at Wingstop with a strong focus on customer service and employee training. Proven ability to enhance guest satisfaction through effective team motivation and work delegation. Recognized for maintaining safety standards and achieving operational excellence in a fast-paced environment. Committed to fostering a collaborative team atmosphere.
Overview
4
4
years of professional experience
Work History
Shift Lead
Wingstop
Las Vegas, NV
09.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Busser
Westin Hotel
04.2021 - 10.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Education
Chaparral Highschool
Las Vegas, NV06.2024
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Work delegation
Languages
spanish
Native or Bilingual
Timeline
Shift Lead
Wingstop
09.2023 - Current
Busser
Westin Hotel
04.2021 - 10.2021
Chaparral Highschool