Addie Heiden
Iowa City,IA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
2
2
years of professional experience
Work History
Pool Server
Hyperions Field Club
05.2023 - 08.2023
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained clean and safe work environment.
Before and After School Care Assistant
Ankeny School District
09.2022 - 06.2023
- Supervised free play and other activities to keep children safe.
- Established positive relationships with parent to collaborate on childs need.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Responded to inquiries from parents and guardians.
Receptionist
Valor And Violet Hair Salon
05.2021 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client notes.
- Kept reception area and hair dressers area clean and neat to give visitors positive first impression.
- Responded to questions and comments from callers seeking information.
Education
High School Diploma -
Ankeny High School
Ankeny, IA06.2023
Skills
- Conflict and Complaint Resolution
- Excellent Communication Skills
- Observing and Monitoring Behavior
- Customer Service Enhancement
- Customer Experience
- Patient Appointment Management
- Appointment Booking
- Caring and Responsible
Timeline
Pool Server
Hyperions Field Club
05.2023 - 08.2023
Before and After School Care Assistant
Ankeny School District
09.2022 - 06.2023
Receptionist
Valor And Violet Hair Salon
05.2021 - 11.2022
High School Diploma -
Ankeny High School