Geraldine Davila
Fort Lauderdale,FL
Summary
Experienced and service-driven hospitality professional at Four Seasons, recognized for exceptional communication skills, anticipating guest needs, and thriving in fast-paced environments. Proficient in POS systems, order accuracy, and seamless coordination between kitchen and service teams to deliver flawless food and beverage experiences. Known for meticulous attention to detail, a proactive approach, and deep menu expertise. Dedicated to elevating customer satisfaction and creating memorable dining experiences through outstanding service and precision.
Overview
3
3
years of professional experience
Work History
Pool Server
Four Seasons Hotels and Resorts
Fort Lauderdale, Florida
11.2024 - Current
- Delivered exceptional service to guests at poolside and beachside locations.
- Facilitated menu selections and beverage recommendations to elevate dining experiences.
- Collaborated with kitchen staff to guarantee timely food delivery and guest satisfaction.
- Processed cash transactions accurately on a daily basis.
- Maintained cleanliness and organization of pool and beach areas, including seating arrangements.
- Managed guest food aversions with caution to ensure safety.
Food Runner
Four Seasons Hotels and Resorts
Fort Lauderdale, Florida
05.2024 - 11.2024
- Delivered food orders promptly to tables, ensuring accurate presentations.
- Collaborated with kitchen staff to coordinate timely meal service.
- Communicated effectively with guests to address special requests and dietary needs.
- Supported team during busy shifts by prioritizing food runners' tasks efficiently.
- Maintained knowledge of menu items to provide accurate information to customers.
- Trained new food runners on service standards and restaurant protocols.
- Delivered food to guests in a timely manner while following safety protocols.
Server Assistant
Evelyn's Restaurant Four Seasons Hotel
Fort Lauderdale, Florida
07.2023 - 05.2024
- Assisted servers in delivering exceptional guest experiences during busy dining hours.
- Maintained cleanliness and organization of dining areas and service stations.
- Communicated effectively with guests to address needs and provide menu information.
- Contributed to team efforts by ensuring smooth workflow and positive atmosphere.
- Responded promptly to requests from servers or other staff members.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Demonstrated ability to multi-task by performing additional duties as assigned.
General Manager
Eggstaurant
Miami Beach, Florida
08.2022 - 07.2023
- Oversaw daily operations to ensure smooth business functioning.
- Coordinated team schedules to align with project requirements.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Proactively identify guest needs, gauge their satisfaction throughout the experience, provide thoughtful recommendations, and respond promptly and effectively to any concerns or special requests.
- Train and onboard new employees to ensure consistency in service and operations.
Education
Bachelor of Science - Software Development
Lake Washington Institute of Technology
Kirkland, WA06-2021
Skills
- Multitasking ability
- Effective communication
- Guest service excellence
- Menu expertise
- Food safety standards
- Team collaboration
- Conflict resolution
Languages
Spanish
Native/ Bilingual
English
Full Professional
Portuguese
Limited
Timeline
Pool Server
Four Seasons Hotels and Resorts
11.2024 - Current
Food Runner
Four Seasons Hotels and Resorts
05.2024 - 11.2024
Server Assistant
Evelyn's Restaurant Four Seasons Hotel
07.2023 - 05.2024
General Manager
Eggstaurant
08.2022 - 07.2023
Bachelor of Science - Software Development
Lake Washington Institute of Technology