Addison Bailey
Williamsburg,IA
Summary
Friendly Clerk IV offering excellent skills in patient relations and office management. Organized and accurate in managing patient flow. Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Positive and upbeat with excellent interpersonal communication skills.
Overview
10
10
years of professional experience
Work History
Clerk IV
University Of Iowa Hospital And Clinics
06.2021 - Current
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Collaborated with the human resources department to ensure proper management of employee benefits and deductions.
Receptionist
Mercy Occupational Health
07.2019 - Current
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Obtained payments from patients and scanned identification and insurance cards.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Checked patient data including insurance, demographic and health history to keep information current.
- Performed drugs screens as well as breath alcohol testing.
- Set up referrals for patients.
- Worked with work comp insurance and handled workers compensation claims.
Recptionist
Mercy Urgent Care
01.2017 - 06.2019
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Obtained payments from patients and scanned identification and insurance cards.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized at all times by stacking magazines, removing trash and disinfecting the waiting room.
- Organized paperwork such as charts and reports for office and patient needs.
- Checked patient data including insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records.
Recptionist
Consumers Cooperative
06.2014 - 04.2016
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Scheduled and confirmed appointments and meetings for [Job Title].
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Education
High School Diploma -
Solon High School
Solon, IA05.2014
Skills
- Customer Complaint Resolution
- Payment Processing
- Customer Service-Oriented
- Prioritization and Time Management
- Computer Proficiency
- Multitasking and Prioritization
- Reliable and Punctual
- Attention to Detail
- Positive Attitude and Energetic
- Scheduling and Calendar Management
- Multi-Line Phone Systems
- Billing and Invoicing
- CPR Certified
Timeline
Clerk IV
University Of Iowa Hospital And Clinics
06.2021 - Current
Receptionist
Mercy Occupational Health
07.2019 - Current
Recptionist
Mercy Urgent Care
01.2017 - 06.2019
Recptionist
Consumers Cooperative
06.2014 - 04.2016
High School Diploma -
Solon High School