Summary
Overview
Work History
Education
Skills
Timeline
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Addison Diaz

Fallon,United States

Summary

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Skilled in client consultation and problem-solving, leading to a loyal client base and increased repeat business. Achieved positive outcomes in high-stress situations through critical thinking and active listening. Eager to bring knowledge to support business and customer needs.

Overview

Work History

Receptionist/Designer

D50 Custom Designs
  • Enhanced customer satisfaction by creating unique and high-quality custom t-shirt designs.
  • Conducted thorough quality control checks on completed items before shipping out to customers.
  • Contributed to the growth of the business by consistently meeting or exceeding monthly sales targets.
  • Developed a loyal client base through exceptional service and attention to detail, ensuring repeat business and referrals.
  • Collaborated with the production team to ensure timely delivery of orders, resulting in positive customer feedback.
  • Streamlined design process by implementing efficient software tools, improving turnaround time for projects.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Sales Associate

BootBarn
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.

Veterinary Assistant/Receptionist

Moffitt Animal Clinic
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Education

Western Nevada College
Carson City, NV

High School Diploma -

Churchill County High School
Fallon, NV
05-2024

Skills

  • Creative Designing
  • Collaborative Teamwork
  • Client consultation
  • Sales and Marketing
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Cleaning and sanitizing

Timeline

Receptionist/Designer

D50 Custom Designs

Sales Associate

BootBarn

Veterinary Assistant/Receptionist

Moffitt Animal Clinic

Western Nevada College

High School Diploma -

Churchill County High School
Addison Diaz